Immigration Advisor -Kochi

ESP Engineered; Ernakulam; On-site; INR 400,000 - 600,000; Full time

Job summary

ESP Engineered in Ernakulam, Kerala, seeks an Immigration Advisor to provide expert guidance on immigration processes. Responsibilities include counseling clients, ensuring compliance, and keeping updated on immigration laws. The ideal candidate holds a Bachelor's degree and has at least 2 years of relevant experience. Strong communication skills and proficiency in English and local languages are essential. Join us to help clients navigate their immigration journeys.

Qualifications

• Minimum of 2 years of experience in immigration advisory.
• Familiarity with immigration laws, policies, and procedures.
• Proficiency in English and a regional language; Hindi is a plus.

Responsibilities

• Counsel clients on immigration products and services.
• Collect and verify necessary client documents.
• Maintain accurate records of client interactions.

Skills

Attention to detail

Communication and interpersonal skills

Analytical and critical thinking

Proficiency with CRM systems

Excellent written and oral communication in English

Knowledge of immigration laws

Education

Bachelor's degree in any stream

Job description

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific Responsibilities

• Counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
• Provide expert advice on available visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness of the same.
• Follow up on clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries, and concerns, and provide updates throughout the immigration process.
• Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
• Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
• Generate reports on the status of immigration cases and compliance metrics.
• Educate clients on immigration policies, procedures, and potential changes affecting their applications.
• Any other additional responsibilities as and when required.

Key Interfaces

• Processing Team
• L&D Team
• HR Team

Selection Criteria

Qualification

• Bachelor’s degree in any stream

Experience

• Minimum of 2 years in the relevant area

Functional Skills

• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Analytical and critical thinking abilities.
• Proficiency with CRM systems and other relevant software.
• Excellent written and oral communication skills in English and Regional language.
• Hindi would be an added advantage.
• Immigration laws and other countries, policies, and procedures of various countries
• Familiarity with job market trends and employer expectations in countries under portfolio.