Immigration Advisor-CHENNAI

Keka Inc.; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Keka Inc. in Chennai seeks an immigration counsellor to advise clients on visa options, guide them through processes, and ensure regulatory compliance. You will handle enquiries by phone, email, and in person, collecting documents and tracking case progress with CRM tools.

The role requires strong communication, attention to detail, and the ability to stay updated on evolving immigration laws across countries. Fluency in English and a regional language is essential; Hindi is a plus.

Qualifications

• Bachelor’s degree in any stream.
• Minimum of 2 years in the relevant area.
• Excellent communication and interpersonal skills in English and a regional language.
• Analytical and critical thinking abilities with attention to detail.
• Proficiency with CRM systems and other relevant software.

Responsibilities

• Counsel clients and their enquiries selling immigration products and services over the phone, email, and in person.
• Provide expert advice on visa options, eligibility criteria, and challenges.
• Collect basic documents from clients and ensure accuracy and completeness.
• Follow up with clients on payments and status updates.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address inquiries and provide ongoing updates throughout the immigration process.
• Identify challenges and develop solutions to mitigate obstacles.
• Maintain accurate records and trackers of client interactions and outcomes.
• Generate reports on case status and compliance metrics.
• Educate clients on policies, procedures, and potential changes affecting applications.

Skills

Attention to detail

Communication skills

Analytical thinking

Multilingual communication

CRM proficiency

Education

Bachelor’s degree in any stream

Tools

CRM systems

Job description

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific responsibilities:

• Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
• Provide expert advice on available visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness of the same.
• Follow up on clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries, and concerns, and provide updates throughout the immigration process.
• Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
• Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
• Generate reports on the status of immigration cases and compliance metrics.
• Educate clients on immigration policies, procedures, and potential changes affecting their applications.
• Any other additional responsibilities as and when required.

KEY INTERNAL INTERFACES KEY EXTERNAL INTERFACES

• Processing Team
• L&D Team
• HR Team

KEY SELECTION CRITERIA

Qualification

• Bachelor’s degree in any stream

Experience

• Minimum of 2 years in the relevant area
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Analytical and critical thinking abilities.
• Proficiency with CRM systems and other relevant software.
• Excellent written and oral communication skills in English and Regional language.
• Hindi would be an added advantage

Functional skills

• Immigration laws and other countries, policies, and procedures of various countries
• Familiarity with job market trends and employer expectations in countries under portfolio.