Human Resources Manager (Hospitality)

Wonderla Holidays Ltd.; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Wonderla Holidays Ltd. seeks an experienced Manager – Human Resources for Terrea & Isle by Wonderla in Bengaluru. You will lead HR ops across two premium hospitality brands, partnering with department heads on hiring, payroll coordination, compliance, engagement and employee relations.

A strong hotel/resort HR background and Kannada fluency are preferred. Expect hands-on management of the full HR lifecycle, including manpower planning, onboarding, performance reviews and statutory compliance,

Qualifications

• Postgraduate degree in HR or related field.
• 8–12 years of progressive HR experience in hotels or resorts preferred.
• Fluent in Kannada (spoken and written).
• Strong hands-on experience in HR operations, recruitment, employee relations and statutory compliance.

Responsibilities

• Manage day-to-day HR operations and ensure HR policies, procedures and processes are implemented consistently.
• Maintain accurate, up-to-date employee records and HR documentation.
• Partner with department heads on manpower planning and hiring requirements; manage end-to-end recruitment.
• Coordinate payroll, attendance, leave, overtime and HR MIS reporting.
• Support employee relations, disciplinary matters and workplace compliance with resort leadership.
• Drive onboarding, performance management, training, engagement and career development initiatives.

Skills

HR operations

Recruitment

Employee relations

Payroll

Statutory compliance

Communication

Kannada fluency

Education

MBA in HR

MSW

Tools

HRIS

Payroll software

Job description

Manager – Human Resources – Terrea & Isle by Wonderla

Reports To: GM – Terrea & Isle

About the Role

Terrea and Isle by Wonderla are premium hospitality brands that offer guests distinctive experiences rooted in comfort, nature and exceptional service.

We are looking for a dynamic and experienced HR professional to manage day-to-day HR operations for both resorts. You will partner with every department on hiring, employee relations, compliance, payroll coordination and engagement, and help build a respectful, service-oriented culture for a large operational workforce.

The ideal candidate has a strong hotel, resort background and hands‑on experience across the full HR cycle.

Key Responsibilities

HR Operations & Reporting

• Manage day-to-day HR operations and ensure HR policies, procedures and processes are implemented consistently
• Maintain accurate, up-to-date employee records and HR documentation
• Partner with department heads to address employee‑related and operational HR matters
• Prepare regular HR MIS covering manpower, attrition, absenteeism, recruitment, training, overtime and employee relations
• Analyse HR data, highlight trends and concerns, and share timely reports with the Resort Head and Corporate HR

Manpower Planning & Recruitment

• Work with department heads on manpower planning and hiring requirements
• Manage end-to-end recruitment, including sourcing, screening, interviewing and selection
• Ensure timely deployment of manpower based on operational needs and business volumes
• Build and maintain a talent pipeline for key roles across F&B, housekeeping, front office and other hospitality functions

Employee Relations & Discipline

• Act as the point of contact for employee concerns, grievances and workplace issues, and support fair resolution of conflicts
• Ensure adherence to company policies, procedures and workplace standards
• Support disciplinary proceedings and documentation in coordination with the Resort Head and Corporate HR
• Promote a positive, respectful and service‑oriented workplace culture

Training, Performance & Development

• Identify training needs in consultation with department heads
• Coordinate induction and onboarding for new employees
• Support training programmes on guest service, hospitality standards, safety, grooming and behavioural competencies, and track their effectiveness
• Coordinate the performance appraisal process, ensure timely reviews, and support managers in setting expectations and addressing development needs
• Support employee development and career growth initiatives

Statutory Compliance

• Ensure compliance with applicable labour laws and statutory requirements
• Coordinate statutory registers, records, notices, returns and documentation
• Support compliance relating to PF, ESI, Bonus, Gratuity, Minimum Wages, Payment of Wages, Contract Labour and other applicable regulations
• Liaise with internal teams, consultants and statutory authorities, and ensure timely closure of compliance requirements

Payroll & Attendance Management

• Coordinate with payroll teams for accurate and timely monthly payroll processing
• Monitor attendance, leave, overtime, shift schedules and other payroll inputs
• Verify employee data, resolve payroll queries and maintain strong controls over attendance and manpower records

Employee Engagement & Welfare

• Plan and run employee engagement activities, recognition programmes and retention initiatives
• Conduct employee interaction sessions and gather feedback to improve satisfaction and workplace experience

Employee Lifecycle & Exit Management

• Ensure smooth onboarding and induction of new joiners
• Coordinate confirmations, transfers, promotions and other employee movements
• Manage separations, including exit interviews, clearances, final settlements and exit documentatio

Qualifications & Experience

• Postgraduate degree: MBA in Human Resources or MSW (Master of Social Work)
• 8-12 years of progressive HR experience in hotels or resorts
• Fluent in Kannada (spoken and written), with the ability to communicate effectively with a local workforce
• Strong hands‑on experience in HR operations, recruitment, employee relations and statutory compliance
• Experience managing a large operational workforce (preferred)
• Good knowledge of labour laws, HR MIS, attendance and payroll processes
• Strong communication, interpersonal and negotiation skills
• Ability to handle grievances and disciplinary matters professionally, with high integrity and confidentiality
• Strong problem‑solving, decision‑making and organisational skills, with the ability to manage multiple priorities in a fast‑paced hospitality environment