The Deputy Human Resources Manager supports the Human Resources Department in delivering strategic and operational HR initiatives across the hotel. The role is responsible for talent acquisition, employee engagement, learning & development, performance management, statutory compliance, employee relations, and HR administration while ensuring alignment with luxury hospitality standards and organizational objectives. The position acts as a key business partner to department heads and supports the development of a high-performance culture.
Key Responsibilities
Talent Acquisition & Workforce Planning
- Manage end-to-end recruitment and onboarding processes for all hotel departments.
- Coordinate manpower planning with department heads.
- Build talent pipelines through hospitality institutes, job portals, and recruitment agencies.
- Ensure a seamless induction and orientation experience for new associates.
Employee Relations & Engagement
- Foster a positive work environment aligned with luxury hospitality values.
- Handle employee grievances, disciplinary matters, and conflict resolution.
- Drive employee engagement activities, recognition programs, and wellness initiatives.
- Maintain effective communication channels between management and associates.
Learning & Development
- Coordinate orientation, behavioral, compliance, and service excellence training programs.
- Monitor training effectiveness and maintain training records.
- Support succession planning and career development initiatives.
Performance Management
- Support annual performance appraisal processes.
- Assist department heads in setting performance goals and development plans.
- Monitor employee performance metrics and recommend improvement actions.
- Promote a culture of continuous feedback and development.
HR Operations & Administration
- Maintain employee records, HRIS databases, and personnel files.
- Administer attendance, leave management, employee documentation, and exit formalities.
- Support payroll processing and benefits administration.
- Generate HR reports and analytics for management review.
Compliance & Policy Management
- Ensure compliance with labor laws, statutory requirements, and company policies.
- Support audits and maintain HR compliance documentation.
- Assist in updating HR policies, procedures, and employee handbook guidelines.
- Ensure adherence to health, safety, and workplace regulations.
Leadership & Business Partnership
- Partner with department heads to address staffing, productivity, and employee relations matters.
- Support HR Manager in implementing strategic HR initiatives.
- Mentor HR executives and coordinators.
- Represent the HR department in cross-functional meetings and projects.
Qualifications
- Bachelor's Degree in Human Resources, Hospitality Management, Business Administration, or related field.
- MBA/PGDM in Human Resources preferred.
- Certification in labor laws, HR analytics, or training & development is an advantage.
Experience
- 6–8 years of Human Resources experience.
- Minimum 2–3 years in a supervisory or deputy HR role within a luxury hotel or hospitality organization.
- Experience in employee relations, recruitment, training, and statutory compliance.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of Indian labor laws and hospitality HR practices.
- Recruitment, talent management, and employee engagement expertise.
- HRIS and MS Office proficiency.
- High level of confidentiality and professional ethics.
- Problem-solving, negotiation, and conflict-resolution skills.