Human Resources Director

SMA - Strategic Management Alliance; New Delhi; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

SMA - Strategic Management Alliance is seeking a Director – Human Resources for a prestigious 150-room Five Star Deluxe hotel in Delhi. The role leads the HR function, aligning people strategy with brand standards and guest service excellence.

You will partner with the GM and department heads to attract, develop and retain talent while ensuring statutory compliance. The incumbent will drive workforce planning, performance management, employee relations and a high-performance culture, focusing on

Qualifications

• Bachelor's degree in Human Resources, Business Administration or related discipline.
• 15 years HR experience in hospitality, with senior HR leadership for 5-star deluxe hotels.
• Experience in managing complete HR function in a five-star upscale hotel or service-oriented org.
• Knowledge of HR policies, manpower planning, recruitment, engagement, performance management and learning & development.
• Understanding of labour laws, compliance, employee relations and disciplinary procedures.
• Ability to manage HR budgets, payroll costs, productivity and manpower optimization.
• Strong leadership, communication and people-management skills.
• Ability to collaborate with the General Manager and departmental heads.

Responsibilities

• Develop and implement HR policies, systems and procedures aligned with brand standards.
• Lead manpower planning, recruitment and selection across departments.
• Oversee onboarding, performance management, development and separations.
• Establish performance appraisal systems linking individual and org goals.
• Drive employee engagement, motivation, retention and workplace satisfaction.
• Partner with GM and dept heads to assess manpower and structures.
• Prepare and monitor annual HR budget, payroll and benefits.
• Ensure compliance with labour laws, policies and HR procedures.
• Manage employee relations, grievances, disciplinary matters fairly.
• Design training initiatives with dept heads to strengthen capabilities and service.
• Identify high-potential employees and plan succession for key roles.
• Monitor turnover, attendance, recruitment effectiveness and training outcomes; apply corrective actions.
• Implement welfare initiatives and internal communications; promote service culture.
• Maintain accurate HR records and confidential management reports.
• Coordinate with department heads to address HR requirements and day-to-day operations.
• Conduct periodic HR reviews and audits; suggest improvements.
• Lead, coach and develop the HR team to ensure professionalism and service delivery.

Skills

Leadership

People management

HR strategy

Employee engagement

Performance management

Recruitment

Labour law knowledge

Budgeting

Data analysis

Change management

Education

Bachelor's degree in HR or Business Administration

Tools

MS Office

HRMS

Job description

Our Client:

A 150-room Five Star Deluxe Hotel, affiliated with a leading brand

About the Role

The Director – Human Resources will be responsible for leading the hotel's Human Resources function, ensuring effective people management practices, employee engagement, and organizational development. The role will focus on attracting, developing, and retaining talent, maintaining harmonious employee relations, and fostering a positive work culture aligned with the hotel's business objectives and service standards.

The incumbent will partner with the General Manager and departmental heads to drive HR strategy, optimize manpower resources, ensure statutory compliance, and build a high-performance team committed to delivering exceptional guest satisfaction.

Key Responsibilities

• Develop and implement the hotel's HR policies, systems, and procedures in alignment with organizational objectives and brand standards.
• Lead manpower planning, recruitment, and selection to ensure timely availability of competent personnel across all departments.
• Oversee the complete employee lifecycle, including onboarding, induction, performance management, career development, and separation.
• Establish and maintain effective performance appraisal systems, linking individual performance with departmental and organizational goals.
• Develop initiatives to enhance employee engagement, motivation, retention, and overall workplace satisfaction.
• Partner with the General Manager and departmental heads to assess manpower requirements, organizational structures, and workforce productivity.
• Prepare and monitor the annual HR budget, manpower costs, payroll, employee benefits, and other personnel-related expenses.
• Ensure compliance with applicable labour laws, statutory requirements, hotel policies, and established HR procedures.
• Manage employee relations, grievance redressal, disciplinary matters, and workplace issues, ensuring fairness and consistency in implementation.
• Design and implement training and development initiatives in coordination with departmental heads to strengthen employee capabilities and service delivery.
• Identify high-potential employees and develop succession planning and career progression initiatives for key positions.
• Monitor employee turnover, absenteeism, recruitment effectiveness, training outcomes, and other HR performance indicators; recommend corrective measures as required.
• Ensure effective implementation of employee welfare initiatives, recognition programmes, and internal communication practices.
• Foster a collaborative work environment and promote the hotel's service culture, values, and standards across all departments.
• Maintain accurate employee records, HR documentation, management reports, and personnel information with appropriate confidentiality.
• Coordinate with department heads to address operational HR requirements and ensure smooth day-to-day functioning of the hotel.
• Conduct periodic HR reviews and audits to evaluate the effectiveness of HR processes and recommend improvements.
• Lead, coach, and develop the HR team, ensuring professional standards and effective delivery of HR services.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related discipline.
• Approximately 15 years of relevant HR experience in the Hospitality Industry, with demonstrated experience in a senior HR leadership role with 5 star Deluxe Hotels.
• Proven track record in managing the complete HR function within a five-star, upscale hotel or a comparable service-oriented organization.
• Strong knowledge of HR policies, manpower planning, recruitment, employee engagement, performance management, and learning and development.
• Sound understanding of applicable labour laws, statutory compliance, employee relations, and disciplinary procedures.
• Demonstrated ability to manage HR budgets, payroll costs, workforce productivity, and manpower optimization.
• Excellent leadership, communication, interpersonal, and people-management skills.
• Ability to work effectively with the General Manager, departmental heads, and cross-functional teams.
• Strong analytical and organizational skills, with the ability to interpret HR data and translate insights into actionable plans.
• Proven ability to motivate teams, manage workplace challenges, and build a positive and performance-driven work culture.
• High standards of integrity, discretion, confidentiality, and professional conduct.
• Proficiency in MS Office and familiarity with HRMS and other relevant HR technologies.