JOB DESCRIPTION
Senior Executive / Assistant Manager Human Resources
Industry: Hotel / Hospitality
Department: Human Resources
Reporting To: HR Head
Job Purpose
To support the overall Human Resources function of the hotel by ensuring effective manpower planning, recruitment, employee engagement, HR operations, statutory compliance, employee relations, training, and performance management while maintaining a positive and disciplined workplace environment.
Key Responsibilities
- Recruitment & Manpower Planning
- Coordinate end-to-end recruitment for operational and managerial positions.
- Source candidates through job portals, social media, employee referrals, consultants, and other networks.
- Conduct initial screening and interviews and coordinate with department heads for final selection.
- Ensure timely joining and completion of pre-employment documentation and background verification.
- Monitor manpower requirements against approved budgets and staffing plans.
- HR Operations
- Manage day-to-day HR operations and employee documentation.
- Maintain employee personal files, HR records, attendance, leave, and other HR databases.
- Coordinate onboarding, induction, transfers, promotions, confirmations, and separation formalities.
- Ensure timely issuance of appointment letters, confirmation letters, warning letters, and other HR communications.
- Employee Relations & Discipline
- Address employee grievances and maintain healthy employee relations.
- Support disciplinary processes in accordance with company policies and applicable labour laws.
- Counsel employees on attendance, grooming, discipline, conduct, and workplace policies.
- Promote a positive, respectful, and service-oriented work culture.
- Attendance, Payroll & Benefits
- Monitor attendance, leave, overtime, late coming, absenteeism, and shift-related issues.
- Coordinate monthly payroll inputs with Finance/Payroll teams.
- Ensure accuracy of salary inputs, deductions, incentives, service charges, and other employee benefits.
- Support employees with payroll and HR-related queries.
- Training & Development
- Identify training requirements in coordination with department heads.
- Coordinate induction, statutory, behavioural, technical, and service-related training programs.
- Maintain training records and evaluate training effectiveness.
- Support employee development and career progression initiatives.
- Employee Engagement & Welfare
- Organize employee engagement activities, celebrations, recognition programs, and welfare initiatives.
- Support employee communication and feedback mechanisms.
- Coordinate employee events, town halls, birthday/anniversary celebrations, and welfare activities.
- Ensure employee facilities and welfare standards are maintained.
- Statutory Compliance
- Support compliance with applicable labour laws and statutory requirements.
- Coordinate PF, ESI, PT, LWF, gratuity, bonus, minimum wages, working hours, and other statutory matters as applicable.
- Maintain statutory registers, records, licences, and documentation.
- Coordinate with statutory consultants and government authorities whenever required.
- Performance Management
- Coordinate the performance appraisal process with department heads.
- Monitor completion of KRAs/KPIs and performance reviews.
- Support probation reviews, confirmation, performance improvement plans, and employee development discussions.
- Hotel-Specific HR Responsibilities
- Ensure manpower availability as per operational requirements and business occupancy.
- Coordinate with operational departments such as Front Office, Housekeeping, F&B, Kitchen, Engineering, Security, and Finance.
- Support workforce planning during peak seasons, events, and high-occupancy periods.
- Ensure adherence to hotel grooming, hygiene, attendance, and service standards.
- HR MIS & Reporting
- Prepare and maintain regular HR MIS reports covering:
- Manpower and vacancies
- Attrition
- Attendance and absenteeism
- Recruitment status
- Training
- Employee engagement
- Payroll inputs
- Statutory compliance
- Employee grievances and disciplinary cases
- Provide HR analytics and reports to the HR Manager/HR Head and management.
Key Skills & Competencies
- Strong communication and interpersonal skills
- Recruitment and talent acquisition skills
- Employee relations and grievance handling
- Good knowledge of HR operations and labour compliance
- Problem-solving and decision-making ability
- Strong coordination and follow-up skills
- Ability to handle confidential employee information
- Leadership and team-management skills
- Ability to work in a fast-paced hospitality environment
- Good knowledge of MS Office and HRMS
Qualification & Experience
- MBA / PGDM / Master's Degree in Human Resources or equivalent.
- Bachelor's degree in any discipline.
- 47 years of HR experience, preferably in the hotel/hospitality industry.
- Previous experience in a supervisory or HR Executive/Assistant Manager role is preferred.
Key Performance Indicators (KPIs)
- Recruitment turnaround time
- Manpower fulfilment
- Employee attrition
- Attendance and absenteeism
- Employee engagement
- Training completion
- Payroll accuracy
- Statutory compliance
- Employee grievance resolution
- Performance appraisal completion
- HR documentation accuracy
Desired Candidate Profile
A proactive and people-oriented HR professional who can effectively balance employee empathy with organizational discipline, work closely with operational teams, and independently manage day-to-day HR activities in a hotel environmen
Free food and accomodation