Human Resource Business Partner (Senior Manager)

Mphasis; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

MphasiS is seeking an experienced Human Resource Business Partner to drive retention and engagement for our BPO teams. You will analyze staff needs, support managers on employee relations, and lead programs like PMP and compensation planning to align with company values.

You will maintain stakeholder communication, prepare HR MIS reports, and ensure timely resolution of grievances and queries, while upholding MphasiS values across all levels.

Qualifications

• MBA in HR or equivalent with relevant experience in HRBP roles.
• 7-11 years of core BPO HR Partner experience.
• Strong focus on employee retention and engagement.

Responsibilities

• Drive retention and engagement strategies across business groups.
• Lead core HR programs such as PMP and compensation planning.
• Custodian of policy and drive employee relations.

Skills

MS Excel

MS PowerPoint

Employee Relations

Retention Management

HR Analytics

Education

MBA in HR

Job description

HUMAB RESOURCE BUSINESS PARTNER

Who are we looking for

• 7-11years on core BPO HR Partner experience
• Employee Retention and engagement.
• Analyze and Strategize towards Retention and engagement basis business groups
• To drive core HR programs such as PMP and compensation planning.
• To be custodians of policy & to drive Employee Relations
• Handle employee counseling & grievances
• To identify the needs of the employees & work towards making the environment
• Conducive to work & MphasiS Values are communicated
• Maintain constant communication with employees and key stakeholders. Provide
• Consultative support to managers and leaders on employee engagement.
• Prioritize query resolution from associates. Competent in grievance handling, employee counseling, retention management.
• Ensure timely information is provided to concerned stake holders. Create customer driven Environment.
• Generate data and Prepare Report decks for various HR MIS like on boarding
• Demographics report, Attrition, Communication transfers etc.
• Understand, disseminate and provide consultative support in performance management Methodology. Roll outs, tracking and ensuring completion within timelines as per Established guidelines.
• Handle the R&R activities on the floor. Ensure correct participation fair selection, counseling and championing the R&R philosophy of the organization.

Technical Skills

• MS Excel
• MS Power point

Process Skills

• Line HR process

Behavioral Skills

• Good communication, Interpersonal effectiveness & Service orientation
• Negotiation Skills & Grievance Handling Skills

Qualification

• MBA in HR