Senior HR Business Partner Manager

I Process Services; Gurugram District; On-site; INR 550,000 - 850,000; Full time

Job summary

I Process Services, Gurugram-based HR services provider, is seeking a dedicated HR Operations Liaison to manage client communications and act as the primary HR liaison for assigned business verticals.

The role involves validating attendance records, communicating HR policies, resolving queries, and coordinating with internal HR teams across locations. Strong MS Excel/PowerPoint skills and confidentiality are essential.

Qualifications

• Strong client relationship and stakeholder management.
• Excellent verbal and written communication.
• Good understanding of HR processes and employee lifecycle management.
• Ability to manage multiple stakeholders and priorities.
• Proficiency in MS Excel, PowerPoint, Word, and HRMS/HR tools.
• Work within defined TATs and quality standards.
• Maintain confidentiality.

Responsibilities

• Manage client communications through phone, email, and regular meetings.
• Act as the primary HR liaison between I Process and the client for assigned business verticals.
• Validate and monitor monthly attendance records and ensure timely closure of discrepancies.
• Communicate and explain relevant HR policies, procedures, processes, and organisational updates to clients and employees.
• Address and resolve client and employee HR queries within defined TAT and quality benchmarks.
• Coordinate with central SPOCs/FPRs and internal HR teams across various client business verticals.
• Conduct employee orientation, HR induction, policy awareness, and update sessions for client managers and employees.
• Support implementation of HR policies and processes across assigned client locations/business units.
• Maintain comprehensive documentation of HR activities, employee/client queries, actions taken, and resolutions.
• Monitor employee-related issues and coordinate with relevant stakeholders for timely resolution.
• Identify recurring employee/client concerns and recommend appropriate corrective actions.
• Prepare and present MIS reports, dashboards, and HR analytics to senior management and clients.
• Track key HR metrics and provide insights to support business and people-related decisions.
• Ensure timely completion of HR activities and compliance with defined processes and SLAs.
• Coordinate with payroll, recruitment, operations, and other central HR teams wherever required.
• Support employee engagement, retention, grievance handling, and other HR initiatives for assigned business units.
• Maintain confidentiality of employee and client information at all times.
• Undertake any other HR and business-related responsibilities assigned by management.

Skills

Client relationship

Stakeholder management

Verbal communication

Written communication

HR processes

Employee lifecycle

Problem-solving

MIS reporting

MS Excel

PowerPoint

HRMS/HR tools

Multitasking

Confidentiality

Tools

MS Excel

PowerPoint

MS Word

HRMS/HR tools

Job description

Key Responsibilities

• Manage client communications through phone, email, and regular meetings.
• Act as the primary HR liaison between I Process and the client for assigned business verticals.
• Validate and monitor monthly attendance records and ensure timely closure of discrepancies.
• Communicate and explain relevant HR policies, procedures, processes, and organisational updates to clients and employees.
• Address and resolve client and employee HR queries within defined TAT and quality benchmarks.
• Coordinate with central SPOCs/FPRs and internal HR teams across various client business verticals.
• Conduct employee orientation, HR induction, policy awareness, and update sessions for client managers and employees.
• Support implementation of HR policies and processes across assigned client locations/business units.
• Maintain comprehensive documentation of HR activities, employee/client queries, actions taken, and resolutions.
• Monitor employee-related issues and coordinate with relevant stakeholders for timely resolution.
• Identify recurring employee/client concerns and recommend appropriate corrective actions.
• Prepare and present MIS reports, dashboards, and HR analytics to senior management and clients.
• Track key HR metrics and provide insights to support business and people-related decisions.
• Ensure timely completion of HR activities and compliance with defined processes and SLAs.
• Coordinate with payroll, recruitment, operations, and other central HR teams wherever required.
• Support employee engagement, retention, grievance handling, and other HR initiatives for assigned business units.
• Maintain confidentiality of employee and client information at all times.
• Undertake any other HR and business-related responsibilities assigned by management.

Required Skills & Competencies

• Strong client relationship and stakeholder management skills.
• Excellent verbal and written communication skills.
• Good understanding of HR processes and employee lifecycle management.
• Strong problem-solving and query-resolution skills.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Good analytical and MIS reporting skills.
• Proficiency in MS Excel, PowerPoint, Word, and HRMS/HR tools.
• Strong follow-up and coordination skills.
• Ability to work within defined TATs and quality standards.
• High level of professionalism, confidentiality, and ownership