Hr Operations Analyst

Wipro; Dadri; On-site; INR 450,000 - 750,000; Full time

Job summary

Wipro in Dadri, India is seeking an HR associate to handle employee queries via email, chat, and ticketing systems. You will process and validate Flexible Work Approval requests, review leave-related requests, and ensure data accuracy across HR systems.

You will own cases end-to-end, coordinate with stakeholders for approvals, and contribute to SOP updates. Responsibilities include policy interpretation, guidance to employees, document reviews, and ongoing process improvements to meet SLAs and

Responsibilities

• Handle employee queries through email, chat, and ticketing systems.
• Process and validate Flexible Work Approval requests as per defined guidelines.
• Review and process leave-related requests in compliance with company policies and regional requirements.
• Manage employee data updates and maintain data accuracy across HR systems.
• Own cases end-to-end and ensure timely resolution within agreed SLAs.
• Coordinate with multiple stakeholders for approvals, escalations, and query resolution.
• Review supporting documents and perform quality checks before processing requests.
• Interpret HR policies and provide guidance to employees.
• Maintain process documentation and contribute to SOP updates.
• Identify process improvement opportunities and support continuous improvement initiatives.

Job description

Role & responsibilities

• Handle employee queries through email, chat, and ticketing systems.
• Process and validate Flexible Work Approval requests as per defined guidelines.
• Review and process leave-related requests in compliance with company policies and regional requirements.
• Manage employee data updates and maintain data accuracy across HR systems.
• Own cases end-to-end and ensure timely resolution within agreed SLAs.
• Coordinate with multiple stakeholders for approvals, escalations, and query resolution.
• Review supporting documents and perform quality checks before processing requests.
• Interpret HR policies and provide guidance to employees.
• Maintain process documentation and contribute to SOP updates.
• Identify process improvement opportunities and support continuous improvement initiatives.