Hr Operations Analyst

Trigger Education Services; Mumbai, Dharashiv; Vor Ort; INR 180.000 - 300.000; Vollzeit

Zusammenfassung

Trigger Education Services is seeking a Helpdesk/Support Associate in Mumbai to handle customer queries with a courteous approach and professional documentation. The role requires excellent English communication, basic MS Office skills, and willingness to work fixed evening/night shifts from 5:30 PM to 3:00 AM, five days a week.

Freshers with strong communication are welcome. The candidate will document user details, track queries, and adhere to SLAs while contributing to high customer

Qualifikationen

• Excellent written and spoken English communication is mandatory.
• 0–2 years of experience in International/US Process/HR Operations preferred; freshers welcome.
• Willing to work fixed evening/night shift (5:30 PM–3:00 AM), 5 days a week.
• Strong documentation and MS Office skills.

Aufgaben

• Fielding all incoming help requests from clients in a courteous and professional manner.
• Documenting all pertinent end-user identification information, including name, department, contact information and nature of problem or issue.
• Identifying and learning appropriate product details to facilitate better client interaction and troubleshooting.
• Recording, tracking, and documenting all queries received and problem-solving steps taken.
• Following standard processes and procedures to resolve all client queries as per SLAs.
• Maintaining logs and records of all customer queries as per standard procedures and guidelines.
• Ensuring high customer satisfaction and providing best-in-class support.

Kenntnisse

Excellent English

Interpersonal skills

Documentation skills

MS Office basics

Ausbildung

Any Graduate

Jobbeschreibung

Role & responsibilities

• Fielding all incoming help requests from clients in a courteous and professional manner.
• Documenting all pertinent end-user identification information, including name, department, contact information and nature of problem or issue.
• Identifying and learning appropriate product details to facilitate better client interaction and troubleshooting.
• Recording, tracking, and documenting all queries received and problem-solving steps taken.
• Following standard processes and procedures to resolve all client queries as per SLAs.
• Maintaining logs and records of all customer queries as per standard procedures and guidelines.
• Ensuring high customer satisfaction and providing best-in-class support.

Preferred candidate profile

• Education: Any Graduate is eligible (Except http://B.Tech / B.E.)
• Communication: Excellent English communication skills (Written & Verbal) is mandatory.
• Experience: 0 to 2 years of experience in International / US Process / HR Operations preferred. Freshers with excellent communication can also apply.
• Shift Flexibility: Must be willing to work in Fixed Evening / Night Shift (5:30 PM to 3:00 AM) - 5 Days Working (Mon-Fri).
• Skills Required: Good interpersonal skills, strong documentation skills, and basic knowledge of MS Office.