Human Resource Analyst

Orcapod Consulting Services; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

Orcapod Consulting Services is hiring for an HR Helpdesk role based in Hyderabad. The candidate will provide professional support across channels, handle payroll and HR inquiries, and maintain confidential data with strong process documentation.

The role requires 5–7 years of HR inquiry experience, proficiency in MS Office, and familiarity with payroll software such as SAP, ADP, or Unit4. Mentoring junior staff and ensuring SLA compliance are key expectations.

Qualifications

• Bachelor's degree in any field.
• 5–7 years of HR Inquiry Helpdesk experience.
• Proficiency with Outlook, Excel, Word, PowerPoint.
• Strong analytical and problem-solving skills.
• Attention to detail and documentation discipline.
• Ability to train/mentor junior staff.
• Experience with payroll software SAP, ADP, or Unit4.

Responsibilities

• Provide timely, professional support across multiple channels (phone, email, chat, ticketing tools).
• Handle HR inquiries including Payroll, Leave, Benefits, Time and Attendance.
• Maintain data accuracy, confidentiality, and audit-ready documentation.
• Create and maintain SOPs, checklists, and knowledge articles.
• Mentor junior team members and share knowledge.
• Drive continuous process improvements in payroll accuracy and employee experience.
• Partner with HR and Finance to resolve discrepancies and audits.
• Ensure SLA and quality targets are met and support 24x7 shifts.

Skills

Strong analytical skills

Problem-solving skills

Attention to detail

Ability to train/mentor junior staff

Education

Bachelors degree in any stream

Tools

Microsoft Office

SAP

ADP

Unit4

Job description

Role & responsibilities

Key Responsibilities

• Provide timely, professional support across multiple channels like phone calls, email, chat, ticketing tools, etc., ensuring consistent employee experience.
• Hands-on experience with applications like Workday / Salesforce /Oracle /SAP /Success factor or UKG
• Empathy, first-contact resolution focus, managing difficult conversations along with experience in handling escalations.
• Experience in dealing with Hire to Retire HR queries which may include Payroll queries, Leave administration, Benefits administration, Time and Attendance management etc.
• Handling sensitive employee data, confidentiality, and policy adherence.
• Create and maintain clear process documentation (SOPs, checklists, knowledge articles) for current-state and improved HR workflows to ensure standardization and ease of adoption.
• Work independently with minimal supervision to complete assigned tasks, while supporting and mentoring junior team members through guidance, knowledge sharing, and peer reviews.
• Apply strong understanding of HR systems and data management by maintaining data accuracy, structured case notes, confidentiality, and audit-ready documentation practices.
• Drive continuous process improvement initiatives in payroll accuracy, efficiency, and employee experience.
• Partner with HR and Finance to resolve discrepancies and manage payroll audits.
• Demonstrate strategic agility by balancing daily operational demands and consistently meeting SLA and quality expectations.
• Maintain flexibility to support 24x7 operations by working across shifts as required and ensuring smooth handoffs through clear updates and documentation.

Qualifications and Experience

• Bachelors degree in any stream.
• 5-7 years of prior work experience (preferably in HR Inquiry Helpdesk)
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Strong analytical and problem-solving skills and ability to identify trends and recurring issues.
• Strong attention to detail and documentation discipline.
• Ability to train/mentor junior staff.
• Experience with payroll software such as SAP, ADP, or Unit4