HR - Office Administrator

Lodha; Thane, Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Lodha is seeking an Onboarding Partner Associate to coordinate new joiner onboarding on site, ensure biometric attendance digitization, and support HR operations at our Thane premises.

The role focuses on reducing attrition by ensuring associates feel valued, conducting site orientations, and delivering daily inductions covering essential policies and benefits. Strong Marathi/Hindi communication is essential; willingness to work on weekends is expected.

Qualifications

• 1-2 years experience in onsite workforce operations.
• Fluency in Marathi and Hindi; English beneficial.
• Background in hotel, hospital or FM coordination roles.
• Willingness to work weekends/festivals for engagement events.

Responsibilities

• Coordinate onboarding for new third party associates on site and ensure biometric attendance digitization.
• Implement measures to reduce attrition by making associates feel valued and heard.
• Provide facility site orientations, briefing on rules, benefits and peer introductions.
• Deliver daily inductions covering fixed policies and topics.
• Maintain attendance, reconciliation, and a workforce dashboard; share updates weekly.

Skills

Onsite workforce operations

Induction coordination

Attrition management

Marathi & Hindi fluency

Education

General HR profile / hospitality operations

Job description

Job Role

• Onboarding Partner Associates: Will liaise with all new third party associates on site and ensures their biometric / face recognition for attendance is digitized.
• Reduce Attrition: Will ensure partner associates feel taken care of, heard and seen, in turn reducing attrition.
• Facility Briefing / Site orientation: Will orient all new joiners with the site, so they do not feel lost around what ca be an extremely intimidating site. He will also be responsible for briefing him about the rules / benefits of working at the site, along with an introduction to his peer group.
• Induction Delivery: Daily induction for new joiners which will cover a fixed set of policies / topics.

I. Lodha Values

II. Site orientation

III. Safety standards

IV. Grooming Standards

V. Resident Interaction Protocols

VI. POSH

VII. Ethics Policy

VIII. Beautiful Life and its deliverables.

A record has to be kept for each individuals Induction and sign off taken for the induction as well.

• Attendance / Billing / Workforce Data: The biometric attendance is their single responsibility, Reconciliation of daily attendance, flagging of shortages or patterns to HODs and site GM. To provide approved attendance sign offs to commercial for agency payout. Maintaining a single workforce dashboard for a site which reflects headcount by function, attendance%, attrition%, induction completion%, Rewards and Recognition participation, Grievances.

This data should be shared weekly with the PM.

• Engagement Plan / Benefits / Health Plan: An engagement Calendar for our associates should be pre-planned (festive celebrations), R&R events, tea / meals on duty provided to staff, birthday recognition & celebration, Medical Benefits / insurance.
• Regular Feedback / Grievance Addressal: Will be the first point of contact for associates, capturing any issues and highlighting to HOD / GM. He should pro-actively connect with teams to understand any underlying issues that may need to be highlighted or acted upon.
• Exit Interview: To enable a constant improvement in attrition % when an associate does leave, a conversation should be had with them to understand the reasons for their departure and if it could have been avoided going forward.

KRA Defined

• 100% Biometric attendance within 24hours of joining.
• Induction completion rate should be 95% and above for associates that have worked for a minimum of 1 week that month.
• Attendance reconciliation cycle reduced to 5 days post billing period.
• 90 day attrition to be reduced by 20% from baseline.
• Structures exit reason captured for 100% of associates.

Profile Required

• Background: 1-2 years experience in onsite workforce operations, FM site coordinator, admin staff in HR in a large hotel.
• Language: Must be fluent in Marathi and Hindi, added bonus if English fluency is available.
• Personality traits: Calm with workforce volatility, willing to work on weekends / festivals when engagement events run on the day.
• Education: General HR Profile, or a hotel, hospital, FM coordinator role.