Hr Operations Associate

PwC; Bangalore Rural, Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

PwC in Bengaluru (Bangalore) is looking for an HR operations professional to manage onboarding and related shared services in a high-volume, English-only process. The role requires rotating shifts including nights, five days a week at the Bangalore office, with strict adherence to procedures and data privacy.

You will coordinate background checks, visa assessments, and contract generation while maintaining service levels.

Qualifications

• Experience in HR operations, onboarding, HR shared services, recruitment coordination or a comparable transaction processing role.
• Excellent written and spoken English. This is a fully English-language process with direct candidate-facing communication.
• Strong attention to detail and comfort with repetitive, high-volume, deadline-driven work.
• Working proficiency in MS Office, particularly Excel and Outlook.
• Ability to follow structured procedures precisely and to recognize when to raise a hand.
• Comfortable working from the Bangalore office five days a week and rotating across shifts including night shifts.

Responsibilities

• Transaction processing: Pick up cases from the workflow queue on offer acceptance and trigger the required pre-hire activities within defined timelines.
• Initiate background verification, immigration and visa assessments, citizenship verification, medical checks and relocation with the relevant third-party partners.
• Confirm background check clearance and update case status promptly once results are received.
• Complete right-to-work and I-9 verification steps as per country procedure.
• Update systems of record accurately, covering new hire data entry and review, re-hire validation, pending hire processing, record uploads and status changes.
• Support employment contract generation and distribution using approved templates.
• Prepare start date options, log candidate and hiring manager responses, and process confirmed start dates in system

Skills

HR operations

Onboarding

HR shared services

Recruitment coordination

MS Excel

MS Outlook

Attention to detail

Deadline-driven work

Tools

Workday

HRIS

Ticketing system

Job description

Work model - 100% work from office (no hybrid or remote option)

Coverage - 24 x 7 operations

Shift requirement - Rotational shifts including night shifts.

Candidates must be flexible to rotate across shift windows as per business requirement.

Essential

• Experience in HR operations, onboarding, HR shared services, recruitment coordination or a comparable transaction processing role.
• Excellent written and spoken English. This is a fully English-language process with direct candidate-facing communication.
• Strong attention to detail and comfort with repetitive, high-volume, deadline-driven work.
• Working proficiency in MS Office, particularly Excel and Outlook.
• Ability to follow structured procedures precisely and to recognize when to raise a hand.
• Comfortable working from the Bangalore office five days a week and rotating across shifts including night shifts.

Preferred

• Any exposure to Workday will be an advantage.
• Familiarity with any HCM or HRIS platform, or a ticketing and case management system.
• Prior experience in a global or multi-country HR process.
• Awareness of background verification, right-to-work or immigration documentation processes.

Role purpose

Deliver the day-to-day transactional engine of the onboarding service by initiating pre-hire activities, updating systems of record, sending standard communications and moving cases through the workflow accurately and within service levels, for candidates and transferring employees worldwide.

Key responsibilities-

Transaction processing

• Pick up cases from the workflow queue on offer acceptance and trigger the required pre-hire activities within defined timelines.
• Initiate background verification, immigration and visa assessments, citizenship verification, medical checks and relocation with the relevant third-party partners.
• Confirm background check clearance and update case status promptly once results are received.
• Complete right-to-work and I-9 verification steps as per country procedure.
• Update systems of record accurately, covering new hire data entry and review, re-hire validation, pending hire processing, record uploads and status changes.
• Support employment contract generation and distribution using approved templates.
• Prepare start date options, log candidate and hiring manager responses, and process confirmed start dates in system

Communication and follow-up

• Send standard candidate, hiring manager and partner communications using approved templates, on time and error-free.
• Follow up proactively on outstanding candidate steps, documentation, and partner responses, keeping the case record current at every touchpoint.
• Escalate blocked, ageing or exception cases promptly to the Senior Associate with full context.

Quality and compliance

• Follow documented desktop procedures exactly and never improvise on compliance steps.
• Maintain a high first time-right rate and act on quality feedback.
• Handle candidate personal and sensitive data strictly in line with data protection and information security policy.
• Complete shift handover notes so that in-flight cases continue seamlessly into the next shift window.

Learning and contribution

• Complete process certification and refresher training and build country-specific knowledge over time.
• Flag procedural gaps, template errors, and recurring friction points to the pod lead.
• Participate in improvement discussions and support testing of new tools and automations.