Partner Success Co-ordinator

Lodha Group; Gahunje; On-site; INR 400,000 - 550,000; Full time

Job summary

Lodha Group in Pune seeks an on-site Workforce Operations Coordinator for Hospitality & Property Management. You will onboard partner associates on site, manage attendance, orientation, and engagement activities, and coordinate safety and HR policies.

Fluent Marathi and Hindi are required, English is a plus. Weekend/festival duties may arise during events and require flexible scheduling. This role focuses on ensuring smooth Operations at the site and best-in-class associate experience.

Qualifications

• Experience in onsite workforce operations or site coordination is preferred.
• Strong people skills and ability to handle workforce volatility.
• Fluent Marathi and Hindi; English knowledge is a plus.

Responsibilities

• Onboard partner associates on site and ensure biometric/face recognition for attendance.
• Reduce attrition by ensuring partners feel supported and understood.
• Provide site orientation and induction delivery with standard policies.
• Maintain attendance, billing, and workforce data; reconcile daily attendance.
• Share weekly data with PM and maintain a workforce dashboard.
• Plan engagement activities and health benefits for associates.
• Address grievances and conduct exit interviews for continuous improvement.
• Define KRAs and monitor induction completion and attrition targets.

Skills

Survivability

Education

Graduation

Job description

Country Operations India Operations

Business Unit CEO Office IV - Pune

Business Segment Residential

Region Pune

Market Pune

Department Hospitality & Property Management

Cell Hospitality & Property Management

Country India

State Maharashtra

City Pune

Sub-Office HPM Office

Skills

Knowledge

Survivability

Graduation

CERTIFICATION

Working Language

Job Description

Job Role

• Onboarding Partner Associates: Will liaise with all new third party associates on site and ensures their biometric / face recognition for attendance is digitized.
• Reduce Attrition: Will ensure partner associates feel taken care of, heard and seen, in turn reducing attrition.
• Facility Briefing / Site orientation: Will orient all new joiners with the site, so they do not feel lost around what ca be an extremely intimidating site. He will also be responsible for briefing him about the rules / benefits of working at the site, along with an introduction to his peer group.
• Induction Delivery: Daily induction for new joiners which will cover a fixed set of policies / topics.
• Site orientation
• Safety standards
• Grooming Standards
• Resident Interaction Protocols
• POSH
• Ethics Policy
• Beautiful Life and its deliverables.

A record has to be kept for each individuals Induction and sign off taken for the induction as well.

• Attendance / Billing / Workforce Data: The biometric attendance is their single responsibility, Reconciliation of daily attendance, flagging of shortages or patterns to HOD's and site GM. To provide approved attendance sign offs to commercial for agency payout. Maintaining a single workforce dashboard for a site which reflects headcount by function, attendance%, attrition%, induction completion%, Rewards and Recognition participation, Grievances.

This data should be shared weekly with the PM.

• Engagement Plan / Benefits / Health Plan: An engagement Calendar for our associates should be pre-planned (festive celebrations), R&R events, tea / meals on duty provided to staff, birthday recognition & celebration, Medical Benefits / insurance.
• Regular Feedback / Grievance Addressal: Will be the first point of contact for associates, capturing any issues and highlighting to HOD / GM. He should pro-actively connect with teams to understand any underlying issues that may need to be highlighted or acted upon.
• Exit Interview: To enable a constant improvement in attrition % when an associate does leave, a conversation should be had with them to understand the reasons for their departure and if it could have been avoided going forward.

KRA Defined

• 100% Biometric attendance within 24hours of joining.
• Induction completion rate should be 95% and above for associates that have worked for a minimum of 1 week that month.
• Attendance reconciliation cycle reduced to 5 days post billing period.
• 90 day attrition to be reduced by 20% from baseline.
• Structures exit reason captured for 100% of associates.

Profile Required

• Background: 1-2 years' experience in onsite workforce operations, FM site coordinator, admin staff in HR in a large hotel.
• Language: Must be fluent in Marathi and Hindi, added bonus if English fluency is available.
• Personality traits: Calm with workforce volatility, willing to work on weekends / festivals when engagement events run on the day.
• Education: General HR Profile, or a hotel, hospital, FM coordinator role.