HR – Generalist (Hotel Industry)

Madcherry Hospitality Pvt Ltd; Navi Mumbai; On-site; INR 180,000 - 600,000; Full time

Job summary

Madcherry Hospitality Pvt Ltd in Navi Mumbai invites applications for the position of HR Generalist in the hotel industry. The role covers recruitment, employee relations, benefits administration, compliance, performance management, and training to support smooth operations and a positive work culture.

The ideal candidate should have a HR background, be ready to work on-site at MBP, Mahape, Navi Mumbai, and contribute to a high-volume hospitality environment with a focus on accuracy, teamwork,

Qualifications

• HR Generalist handles recruitment, onboarding, training and development, and employee relations within a hospitality setting.
• Ensures compliance with labor laws, safety regulations, and restaurant industry standards.
• Maintains HR records, resolves employee concerns, and supports payroll and benefits administration.

Responsibilities

• Recruitment and Onboarding: post openings, screen resumes, interview, and onboard new hires.
• Employee Relations: address concerns, mediate conflicts, promote engagement and retention.
• Compliance and Record-Keeping: ensure legal and policy adherence, maintain records.

Skills

Recruitment

Employee relations

Benefits administration

Compliance

Performance management

Training and development

Payroll support

Education

HR certification (PHR/SHRM-CP)

Bachelor’s degree in HR/Business Administration/Hotel management

Diploma/Graduate in Travel & Tourism

BHM – Hotel Management

Tools

HRIS

Payroll systems

Job description

Job Title: Human Resources – Generalist (Hotel industry)

• Fresher
• Junior
• Senior

Job Brief: Human Resources – Generalist

• The HR – Generalist will manage various human resources activities, such as recruitment, employee relations, benefits administration, compliance, performance management, and training. they ensure the smooth operations in compliance with employment laws and company policies while promoting a positive work culture.
• This role is essential in helping the team to maintain a productive and positive work environment, which ultimately contributes to delivering a great experience to customers.

Department

• Operations – Human Resources

Job Type

• Full time

Type of Company

• Hospitality Industry
• Hotels & Resorts
• Restaurants & Bars

Work mode

• On site

Work Location

• MBP, Mahape, Navi Mumbai

Interview Location

• MBP, Mahape, Navi Mumbai

Shift Timings

• 10.00 AM to 07.00 PM

Working

• 6 days working
• 1 day Holiday
• Rotating Holiday

Experience

• Minimum – Fresher
• Maximum – 03 year of experience as human resources operations, recruitment in hotel industry, Hotels & Resort, Restaurant & bar.

*Note:

• Candidate having relevant experience from hospitality industry would be considered.

Salary slab

• Fresher – Rs.180,000/- Per annum (80:20 ration)
• Experienced : Up to Rs.600,000/- Per annum (80:20 ration)

*Note:

• Candidates applying for the above post should be compulsory target oriented.
• Candidates applying for the above post should have their own laptop, good internet connection.
• Some weekend or evening work may be required depending on recruitment events or urgent hiring needs.

Education qualification

• HR certification (e.g., PHR, SHRM-CP).
• Experience in a high-volume, fast-paced environment such as the restaurant industry.
• Knowledge of food safety regulations and compliance standards.
• Bachelor’s degree in Human Resources, Business Administration, hotel management or related field.
• Diploma / Graduate in Travel and tourism (any related certification would be added benefit)
• BHM – Bachelor of Hotel Management (any related certification would be added benefit)

Job Description

An HR Generalist is responsible for managing a wide range of human resources functions to support the business’s overall operations. This role typically includes recruitment and staffing, ensuring the right team members in place to meet its needs. The HR Generalist handles onboarding, training, and development, helping new employees integrate smoothly and supporting continuous growth for existing staff. Employee relations are a significant part of the job, addressing any concerns or conflicts that may arise while promoting a positive work environment. They also oversee compliance with labor laws and health and safety regulations, ensuring the adheres to legal requirements. Additionally, they may manage payroll and benefits administration, assist with performance management, and develop policies and procedures that align with the company’s goals. Overall, an HR Generalist plays a key role in fostering a productive and supportive workplace culture in the fast-paced environment.

Duties & Responsibilities

• Recruitment and Onboarding
• Employee Relations
• Compliance and Record-Keeping
• Benefits Administration
• Training and Development
• Performance Management
• Payroll Support
• HR Policies and Procedures
• Health and Safety Compliance
• HR Metrics and Reporting

Key Responsibilities

Recruitment and Onboarding

• Post job openings, screen resumes, and conduct interviews.
• Coordinate with managers to understand staffing needs.
• Oversee the onboarding process, including new hire orientations and paperwork completion.
• Ensure the smooth transition of new employees into their roles.

Employee Relations

• Serve as a point of contact for employee concerns and inquiries.
• Mediate conflicts between employees or between employees and management.
• Promote a positive workplace environment and employee engagement.
• Conduct exit interviews and track turnover metrics to improve retention.

Compliance and Record-Keeping

• Ensure compliance with labor laws, health and safety regulations, and restaurant industry-specific standards.
• Maintain accurate and confidential employee records.
• Handle worker’s compensation claims and coordinate with insurance providers.
• Assist with audits and ensure compliance with EEO, FMLA, and other HR policies.

Benefits Administration

• Assist employees with benefits enrolment, changes, and questions.
• Coordinate open enrolment periods for health insurance and other benefits.
• Handle time-off requests, vacation tracking, and leave management (sick leave, FMLA, etc.).

Training and Development

• Facilitate training programs on customer service, food safety, health standards, and company policies.
• Identify areas for employee skill development and coordinate appropriate training sessions.
• Support management in leadership development and succession planning.

Performance Management

• Assist managers in conducting performance evaluations.
• Support the development of performance improvement plans (PIPs) for underperforming employees.
• Monitor employee performance and provide feedback to ensure alignment with company goals.

Payroll Support

• Collaborate with payroll teams to ensure accuracy in time tracking, attendance, and wage calculations.
• Assist with resolving payroll discrepancies.
• Ensure compliance with minimum wage laws, overtime regulations, and other compensation rules.

HR Policies and Procedures

• Develop, implement, and communicate HR policies and procedures specific to the industry environment.
• Ensure all staff are informed of workplace policies and updated on changes.
• Conduct regular reviews of policies and procedures to maintain alignment with the latest laws.

Health and Safety Compliance

• Promote and enforce health and safety regulations within the organisation.
• Conduct safety audits and collaborate with the management team to improve workplace safety.

HR Metrics and Reporting

• Track and analyse HR metrics, such as employee turnover, absenteeism, and engagement levels.
• Prepare HR reports for management to support data‑driven decision‑making.

Key Skills

• Adaptability and flexibility in a dynamic work environment.
• Customer service orientation for both internal (employees) and external (customers) stakeholders.
• Ability to work collaboratively with cross‑functional teams, including kitchen and management staff.
• Good knowledge and understanding about staff requirements.
• Good knowledge and understanding of recruitment.
• Well‑organised and detail‑oriented.
• Must be able to multi‑task and take instruction from many sources.
• Strong interpersonal skills
• Positive attitude.
• Target oriented
• Presentable Personality
• Attention to detail
• Marketing skills
• Communication skills
• Relationship building skills
• Multitasking skills
• Time management skills
• Patience
• Listening skills

Core Skills

• Solid understanding of employment laws and regulations.
• Knowledge of human resources procedures
• Ability to operate office equipment (fax, copier, mail, etc.)
• Human resources experience
• Ability to type at least 40 words per minute
• Proficient in proofreading, spelling, grammar punctuation and math

Advanced Skills

• Knowledge of lead generation
• Proficient with data management
• Familiarity with social media

Creative Skills

• Excellent verbal & written communication skills.
• Excellent grasp of English language.
• Creative & innovative thinker & planner.

Management Skills

• Ability to work both independently & as an active member of a team.
• Able to prioritise, & manage time efficiently.
• Managing different projects simultaneously & working with strict deadlines.
• Self‑motivated & self‑directed.

IT Skills

• Expertise in word processing, database, and spreadsheet software, including Microsoft office suite (Word, PowerPoint, Outlook, & Excel) & Google Docs.
• Experience with HR software (e.g., HRIS, payroll systems).
• Ability to learn new and updated software