HR Business Partner

RGI Outsourcing; Dhanbad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

RGI Outsourcing in Dhanbad, Jharkhand, seeks an experienced HR Business Partner to drive enterprise BPO operations for international clients. You will optimize HR processes, align workforce planning with SLA requirements, and lead cross-functional teams.

The role demands 5+ years in large-scale operations, strong data analytics, and outstanding communication. You will mentor teams of 50+ and partner with leadership to deliver high delivery standards.

Qualifications

• 5+ years of experience in enterprise BPO operations.
• Strong proficiency in data analysis and reporting tools.
• Proven track record of managing teams of 50+ members.
• Excellent written and verbal communication skills.

Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Skills

Data analysis

Reporting

Communication

Team leadership

Tools

Data analytics tools

Job description

About The Role

RGI Outsourcing is looking for a highly motivated Hr Business Partner to join our fast-growing team. You will play a critical role in optimizing processes and ensuring exceptional delivery standards for our Fortune 500 clients.

Key Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Requirements

• 5+ years of experience in enterprise BPO operations.
• Strong proficiency in data analysis and reporting tools.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.