Data Research Analyst

Rgioutsourcing; Dhanbad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

RGI Outsourcing in Dhanbad, India is seeking a Data Research Analyst with 5+ years of enterprise BPO operations experience to join our fast-growing team. You will play a critical role in optimizing processes and ensuring exceptional delivery standards for our Fortune 500 clients. You will lead cross-functional teams, implement AI-driven workflow optimizations, and conduct weekly performance reviews and QA audits while serving as the primary contact for international clients.

Qualifications

• 5+ years of enterprise BPO operations experience.
• Strong proficiency in data analysis and reporting tools.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.

Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Skills

Data analysis

Communication skills

Team leadership

SLA compliance

AI workflow optimization

Job description

BPO Operations Dhanbad, India Full-time 5+ Years Exp.

About the Role

RGI Outsourcing is looking for a highly motivated Data Research Analyst to join our fast-growing team. You will play a critical role in optimizing processes and ensuring exceptional delivery standards for our Fortune 500 clients.

Key Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Requirements

• 5+ years of experience in enterprise BPO operations.
• Strong proficiency in data analysis and reporting tools.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.