HR Business Partner

Rgioutsourcing; Dhanbad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

RGI Outsourcing in Dhanbad, India is seeking an HR Business Partner to enhance processes and delivery standards for Fortune 500 clients. The role focuses on leading cross-functional teams, driving AI-powered workflow improvements, and conducting regular performance reviews.

Ideal candidates bring 5+ years in enterprise BPO operations, strong data-analysis skills, and proven team leadership of 50+ members. This is a full-time, on-site position based in Dhanbad.

Qualifications

• 5+ years of experience in enterprise BPO operations.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.
• Strong proficiency in data analysis and reporting tools.

Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Skills

Data analysis

Communication

Team leadership

QA audits

Tools

Reporting tools

Job description

BPO Operations Dhanbad, India Full-time 5+ Years Exp.

About the Role

RGI Outsourcing is looking for a highly motivated Hr Business Partner to join our fast-growing team. You will play a critical role in optimizing processes and ensuring exceptional delivery standards for our Fortune 500 clients.

Key Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Requirements

• 5+ years of experience in enterprise BPO operations.
• Strong proficiency in data analysis and reporting tools.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.