Senior BPO Operations Manager

RGI Outsourcing; Dhanbad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

RGI Outsourcing is seeking a Senior BPO Manager to lead enterprise BPO operations and optimize processes for Fortune 500 clients. You will manage cross-functional teams, drive AI-based workflow improvements, and ensure delivery excellence.

The role requires 5+ years of experience, strong data analysis, and proven leadership of large teams. This position involves international client interactions and managing performance standards.

Qualifications

• 5+ years of experience in enterprise BPO operations.
• Strong proficiency in data analysis and reporting tools.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.

Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Skills

Data analysis

Reporting tools

Tools

Reporting tools

Job description

About The Role

RGI Outsourcing is looking for a highly motivated Senior Bpo Manager to join our fast-growing team. You will play a critical role in optimizing processes and ensuring exceptional delivery standards for our Fortune 500 clients.

Key Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Requirements

• 5+ years of experience in enterprise BPO operations.
• Strong proficiency in data analysis and reporting tools.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.