Operations Intern

RGI Outsourcing; Dhanbad; On-site; INR 300,000 - 420,000; Full time

Job summary

RGI Outsourcing is seeking an Operations Intern to optimize processes and ensure delivery standards for Fortune 500 clients. You will lead cross-functional teams, implement AI-driven workflow improvements, and conduct weekly QA audits while serving as the main contact for international clients.

Ideal candidates bring 5+ years in enterprise BPO operations, strong data analysis skills, and excellent communication. This role offers exposure to global accounts and performance-driven environments.

Qualifications

• 5+ years of experience in enterprise BPO operations.
• Strong proficiency in data analysis and reporting tools.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.

Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Skills

Data analysis

Reporting tools

Communication

Team leadership

Job description

About The Role

RGI Outsourcing is looking for a highly motivated Operations Intern to join our fast-growing team. You will play a critical role in optimizing processes and ensuring exceptional delivery standards for our Fortune 500 clients.

Key Responsibilities

• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.

Requirements

• 5+ years of experience in enterprise BPO operations.
• Strong proficiency in data analysis and reporting tools.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.