Hotel Reservation Executive

Dolphin Hotels Private limited, Ramoji Film City Hyderabad, Ramoji Film City Hyderabad; Anajpur; On-site; INR 250,000 - 420,000; Full time

Job summary

Dolphin Hotels Private Limited, located at Ramoji Film City Hyderabad, invites experienced hospitality professionals for a reservations and guest services role. The position focuses on efficient room bookings, CRM-based guest data handling, and seamless coordination with front-office teams.

You will manage reservation requests, monitor availability, and share essential hotel details with guests. Knowledge of OTA platforms and sales support capabilities will be valued.

Qualifications

• 2-5 years of experience in hospitality industry or related field (preferably).
• Any Degree/ Diploma in Hotel Management, with knowledge of OTA Channel Management.
• Strong skills in reservations, sales support/presales, business development, hotel rooms management.

Responsibilities

• Manage guest room reservation requests.
• Coordinate with front office (FO) staff to check room availability.
• Share hotel details like location, timings, and services.
• Keep guest records up-to-date using CRM (Customer Relationship Management) software.

Skills

Reservations

CRM systems

OTA Channel Management

Sales support

Business development

Hotel rooms management

Education

Degree/Diploma in Hotel Management

Tools

OTA platforms

CRM software

Job description

Roles and Responsibilities

• Manage guest room reservation requests.
• Coordinate with front office (FO) staff to check room availability.
• Share hotel details like location, timings, and services.
• Keep guest records up-to-date using CRM (Customer Relationship Management) software.

Desired Candidate Profile

• 2-5 years of experience in hospitality industry or related field (preferably).
• Any Degree/ Diploma in Hotel Management, with knowledge of OTA Channel Management.
• Strong skills in reservations, sales support/presales, business development, hotel rooms management.