Reservation & Guest Relations Executive

Fat Pig Ventures; India; On-site; INR 300,000 - 420,000; Full time

Job summary

Fat Pig Ventures in India is seeking a Reservation Executive to manage booking enquiries, maintain records, and support guests before and during their stay. You will coordinate with hotel operations and ensure accurate data across OTA channels.

The role requires clear English and Hindi communication, good computer skills, and the ability to work independently during reservation hours. Prior hotel or guest-contact experience is a plus.

Qualifications

• Graduate preferred.
• Relevant hotel or guest-contact experience.
• Strong English and Hindi communication.
• Good computer proficiency and accurate data entry.
• Ability to work independently during reservation hours.
• Must have access to a desktop/laptop.

Responsibilities

• Answer reservation and guest calls and respond through WhatsApp, email and other channels.
• Communicate approved availability, rates, room details, booking conditions and property information clearly.
• Create and update bookings accurately in DJUBO and maintain consistent records across relevant OTA channels.
• Record modifications, cancellations, advances, payment status, guest information and special requirements.
• Follow up on pending enquiries and advances and help convert enquiries into direct bookings.
• Coordinate booking details and guest requirements with the hotel operations team.
• Handle routine guest questions, requests and complaints professionally and escape serious or unresolved issues promptly.
• Contact guests for feedback where assigned, record it accurately and share recurring issues with the relevant team.

Skills

English language

Hindi language

Communication skills

Independent work

Computer literacy

Education

Graduate preferred

Tools

DJUBO

Booking systems

Job description

About the Role

We are looking for a Reservation Executive to handle booking enquiries, maintain complete and accurate reservation records, support guests before and during their stay, and collect and organize guest feedback.

Responsibilities

• Answer reservation and guest calls and respond through WhatsApp, email and other channels.
• Communicate approved availability, rates, room details, booking conditions and property information clearly.
• Create and update bookings accurately in DJUBO and maintain consistent records across relevant OTA channels.
• Record modifications, cancellations, advances, payment status, guest information and special requirements.
• Follow up on pending enquiries and advances and help convert enquiries into direct bookings.
• Coordinate booking details and guest requirements with the hotel operations team.
• Handle routine guest questions, requests and complaints professionally and escape serious or unresolved issues promptly.
• Contact guests for feedback where assigned, record it accurately and share recurring issues with the relevant team.

Requirements

• Clear and professional spoken and written English and Hindi.
• Good computer proficiency and accuracy while entering booking and guest information.
• Patient, courteous communication and strong follow-up discipline.
• Ability to work independently and reliably during assigned reservation hours.
• Must have access to a desktop/laptop.

Nice to Haves

• Previous hotel reservations, front-office, guest-relations or hospitality customer-service experience.
• Familiarity with DJUBO or another hotel PMS/channel manager.
• Hands-on use of Booking.com, MakeMyTrip, Goibibo, Agoda and other OTA extranets.
• Gujarati

Qualifications

• Graduate preferred.
• Relevant hotel or guest-contact experience.