Business Head

Touchwood World; Nashik District; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Touchwood World is seeking an experienced Hotel Operations Manager to drive revenue growth and operational efficiency across resorts, rooms, F&B, and events.

You will lead sales teams, oversee front office, housekeeping, and events, ensure high guest satisfaction, and manage budgets, compliance, and vendor relations. The role requires strategic planning, strong leadership, and the ability to coordinate with HR for hiring and training.

Responsabilidades

• Develop and implement business plans to increase revenue and profitability
• Set sales targets and growth strategies
• Monitor budgets, P&L, and overall financial performance
• Ensure revenue targets are achieved across departments (rooms, F&B, events)
• Control costs and optimize operational efficiency
• Lead sales teams for room bookings, weddings, and B2B partnerships
• Approve marketing campaigns, branding, and promotions
• Build strong client and vendor relationships
• Oversee daily operations of hotel/resort (front office, housekeeping, F&B, etc.)
• Ensure smooth functioning and service delivery
• Maintain quality standards and SOPs
• Manage department heads and senior staff
• Drive team performance and productivity
• Coordinate with HR for hiring, training, and appraisals
• Ensure high guest satisfaction and service excellence
• Handle VIP clients and critical issues/escalations
• Maintain brand reputation
• Negotiate with vendors, suppliers, and partners
• Maintain relationships with corporate clients and event planners
• Ensure legal, safety, and hospitality compliance standards
• Manage risks and handle crisis situations effectively

Descripción del empleo

• Develop and implement business plans to increase revenue and profitability
• Set sales targets and growth strategies
• Monitor budgets, P&L, and overall financial performance
• Ensure revenue targets are achieved across departments (rooms, F&B, events)
• Control costs and optimize operational efficiency
• Lead sales teams for room bookings, weddings, and B2B partnerships
• Approve marketing campaigns, branding, and promotions
• Build strong client and vendor relationships

4. Operations Management

• Oversee daily operations of hotel/resort (front office, housekeeping, F&B, etc.)
• Ensure smooth functioning and service delivery
• Maintain quality standards and SOPs
• Manage department heads and senior staff
• Drive team performance and productivity
• Coordinate with HR for hiring, training, and appraisals

6. Customer Experience & Satisfaction

• Ensure high guest satisfaction and service excellence
• Handle VIP clients and critical issues/escalations
• Maintain brand reputation
• Negotiate with vendors, suppliers, and partners
• Maintain relationships with corporate clients and event planners

8. Compliance & Risk Management

• Ensure legal, safety, and hospitality compliance standards
• Manage risks and handle crisis situations effectively