Host - Front Office Professional

Hyatt Regency; Hyderabad; On-site; INR 600,000 - 850,000; Full time

Job summary

Hyatt Regency in Hyderabad, India, seeks a proactive Front Office Associate to oversee smooth check-in and check-out, handle guest inquiries, and resolve issues with professionalism. You will coordinate with housekeeping, engineering, and other departments to ensure timely room preparation and quick resolution of guest concerns.

You will maintain high guest satisfaction through exceptional service delivery, implement effective communication strategies, and work with the team to meet sales

Responsibilities

• Manage front office operations, ensuring seamless check-in and check-out processes.
• Handle guest inquiries and resolve issues professionally and courteously.
• Coordinate with other departments to ensure efficient room preparation and issue resolution.
• Maintain high customer satisfaction ratings through exceptional service delivery.
• Implement effective communication strategies to enhance guest experience.
• Collaborate with the team to achieve sales targets and improve overall performance.

Job description

• Manage front office operations, ensuring seamless check-in and check-out processes.
• Handle guest inquiries and resolve issues professionally and courteously.
• Coordinate with other departments to ensure efficient room preparation and issue resolution.
• Maintain high customer satisfaction ratings through exceptional service delivery.
• Implement effective communication strategies to enhance guest experience.
• Collaborate with the team to achieve sales targets and improve overall performance.