Assistant Manager- Front Office

Hyatt Regency; Panaji; On-site; INR 600,000 - 900,000; Full time

Job summary

Hyatt Regency Goa in Panaji is seeking a proactive Front Office Manager to lead the front desk team and ensure exceptional guest service.

You will supervise operations, coordinate with departments, analyze feedback and implement service improvements to boost satisfaction and loyalty.

The role requires motivating staff to achieve goals and maintaining high standards of professionalism across all guest interactions.

Responsibilities

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze customer feedback and implement changes to improve overall experience.
• Maintain high standards of quality and professionalism in all interactions.
• Lead and motivate the team to achieve goals and objectives.

Job description

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze customer feedback and implement changes to improve overall experience.
• Maintain high standards of quality and professionalism in all interactions.
• Lead and motivate the team to achieve goals and objectives.