Front Office Assistant

Hotel Green Castle; Dehradun, New Delhi; On-site; INR 250,000 - 380,000; Full time

Job summary

Hotel Green Castle in Dehradun invites applications for a Front Desk / Guest Services role. The position is based at the hotel and focuses on welcoming guests, handling check-in/out, and ensuring a smooth arrival.

You will coordinate with housekeeping and maintenance, manage billing and guest accounts, and respond to inquiries by phone or online bookings. Shift supervision and VIP arrivals coordination are part of the role.

Qualifications

• Experience in hotel guest services or front desk is preferred.
• Ability to manage check-in/check-out procedures and identify guests.
• Experience with billing and payment processing is a plus.

Responsibilities

• Greet guests and complete check-in/check-out procedures.
• Verify identification and assign rooms.
• Oversee the reception desk and manage escalations.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Handle guest inquiries, phone calls, and online bookings.

Job description

• Guest Services: Welcome guests, complete check-in and check-out procedures, verify identification, and assign rooms.
• Shift Supervision: Oversee the reception desk, manage escalations, and coordinate VIP arrivals.
• Department Coordination: Liaise with housekeeping and maintenance to ensure rooms are clean and ready.
• Billing and Payments: Process payments, manage guest accounts, and generate invoices.
• Communication: Answer phone calls, manage online bookings, and respond to guest inquiries