Front Office Executive

The Hosteller Hospitality; South Goa District, North Goa, Indore District; On-site; INR 220,000 - 320,000; Full time

Job summary

The Hosteller is seeking aFront Desk Executive in South India to welcome guests, handle check-ins/outs, and provide information about hotel facilities and local attractions.

The ideal candidate has 1+ year in hospitality, excellent communication, and a customer-first mindset to ensure a warm, memorable stay for guests.

Qualifications

• 1+ year of experience in hotel front desk or operations.
• Strong communication and interpersonal skills.
• Ability to adapt to varying work schedules and locations.

Responsibilities

• Welcome guests and assist with check-in/check-out processes.
• Manage registrations, night audits, and room assignments.
• Inform guests about hotel policies and local attractions.
• Assist guests in planning itineraries based on interests.
• Coordinate with Front Desk and Housekeeping for smooth operations.
• Record all transactions accurately per company policy.
• Request feedback to improve service quality.

Skills

Guest handling

Communication

Time management

Education

Diploma in Hospitality

Job description

The Hosteller

JOB DESCRIPTION

• Position: Front Desk Executive
• Duration: Full-Time
• Location: South India
• Department: Operations
• Experience: 1+ Years in Hospitality

The Front Desk Executive plays a pivotal role in ensuring a seamless and exceptional guest experience at our hotel. This position is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing detailed information about hotel facilities and local attractions. With strong communication skills and a customer-focused mindset, the Front Desk Executive will create a warm and inviting atmosphere for all guests.

Key Responsibilities:

• Welcome guests with a friendly demeanor and assist them with the check-in and check-out process
• Ensure hassle-free guest registrations, regulatory compliance, night audits, and timely room assignments
• Inform guests about hotel policies, local attractions, and activities to enhance their stay
• Help guests plan their itineraries, offering suggestions and guidance based on their interests
• Collaborate with Front Desk Managers and Associates to ensure smooth front desk operations
• Work closely with the Housekeeping team to maintain the highest standards of cleanliness throughout the property
• Resolve day-to-day guest requests and complaints, delivering high levels of customer service and handling escalations when necessary
• Accurately record all financial transactions in accordance with company policies, including expenses and invoices
• Request guest feedback and reviews to continually improve service standards

Qualifications:

• Hospitality graduate or diploma in Hospitality preferred
• Experience: 1+ years of operational knowledge in hotel management or front desk operations
• Outstanding communication, interpersonal, and time-management skills are essential
• Ability to adapt to various locations and work schedules as needed