Front Office Executive

Confidential; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Confidential in India is seeking an enthusiastic Front Office Manager at entry level to support daily front desk operations and ensure a smooth guest experience. You will greet guests, assist with check-in/out, and coordinate with housekeeping and other departments.

The role emphasizes strong communication, guest relationship skills, and basic PMS knowledge. Freshers are encouraged to apply and will receive training to learn hotel systems and service standards.

Qualifications

• Diploma or Bachelor's in Hotel Management, Hospitality, or related field.
• Freshers are encouraged to apply.
• Strong communication and interpersonal skills.
• Customer-focused attitude and willingness to learn.

Responsibilities

• Assist in managing daily front office operations.
• Welcome guests and ensure smooth check-in/check-out experience.
• Handle guest queries, requests, and concerns professionally.
• Coordinate with housekeeping and other hotel departments to ensure guest satisfaction.
• Maintain accurate guest information and reservation records.
• Support the team in handling room allocations and guest requirements.
• Ensure adherence to hotel SOPs and service standards.
• Assist in resolving guest complaints and escalating issues when required.
• Learn and operate hotel PMS software and front office systems.
• Maintain a professional and welcoming environment at the front desk.

Skills

Front Office Operations

Guest Relationship Management

Communication Skills

Basic PMS Knowledge

Problem Solving

Education

Hotel Management degree

Tools

PMS Software

Job description

Front Office Manager – Entry Level

Job Summary

We are looking for a motivated and customer-focused Front Office Manager to support and manage daily front office operations. The candidate will be responsible for ensuring a smooth guest experience, coordinating with hotel departments, and maintaining high standards of customer service. This role is suitable for candidates with a strong interest in the hospitality industry and front office operations.

Key Responsibilities

• Assist in managing daily front office operations.
• Welcome guests and ensure a smooth check-in and check-out experience.
• Handle guest queries, requests, and concerns professionally.
• Coordinate with housekeeping and other hotel departments to ensure guest satisfaction.
• Maintain accurate guest information and reservation records.
• Support the team in handling room allocations and guest requirements.
• Ensure adherence to hotel SOPs and service standards.
• Assist in resolving guest complaints and escalating issues when required.
• Learn and operate hotel PMS software and front office systems.
• Maintain a professional and welcoming environment at the front desk.

Required Skills

• Front Office Operations
• Guest Relationship Management
• Communication Skills
• Basic PMS Knowledge
• Problem Solving

Qualifications

• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.
• Freshers and entry-level candidates are encouraged to apply.
• Good communication and interpersonal skills.
• Customer-focused attitude and willingness to learn.
• Ability to work in rotational shifts.