Front Office Manager

Arka Resorts Spa; Rishikesh; On-site; INR 180,000 - 240,000; Full time

Job summary

Arka Resorts Spa requires a proactive Front Desk professional to oversee daily reception activities at our Rishikesh property. You will supervise check-in/check-out, monitor room allocation, and ensure accurate guest registration and billing, delivering a seamless guest experience.

You will also lead the front-office team, coordinate with Housekeeping and other departments, welcome VIP guests, handle complaints, and ensure high standards of hospitality and guest satisfaction through timely

Responsibilities

• Supervise daily reception activities.
• Ensure smooth check-in and check-out.
• Monitor room allocation and availability.
• Ensure accurate guest registration and billing.
• Welcome VIPs and important guests.
• Handle guest complaints and service recovery.
• Ensure guest requests are followed up promptly.
• Maintain high standards of hospitality and guest satisfaction.
• Supervise receptionists, guest relations executives, bell desk and other front-office staff.
• Prepare staff schedules and duty rosters.
• Train and coach employees.
• Monitor staff performance and grooming standards.
• Coordinate closely with Housekeeping for room status.

Job description

Front Desk Operations

Supervise daily reception activities.

Ensure smooth check-in and check-out.

Monitor room allocation and availability.

Ensure accurate guest registration and billing.

Guest Relations

Welcome VIPs and important guests.

Handle guest complaints and service recovery.

Ensure guest requests are followed up promptly.

Maintain high standards of hospitality and guest satisfaction.

Team Management

Supervise receptionists, guest relations executives, bell desk and other front-office staff.

Prepare staff schedules and duty rosters.

Train and coach employees.

Monitor staff performance and grooming standards.

Coordination With Other Departments

Coordinate closely with Housekeeping for room status.