Lobby Manager

Total Healthcare And Wellness; New Delhi; On-site; INR 350,000 - 600,000; Full time

Job summary

Total Healthcare And Wellness in Delhi is seeking an experienced Front Office Manager to lead guest services and front desk operations. You will supervise staff, resolve guest issues promptly, and coordinate with other departments to maintain high hospitality standards.

Candidates should have 3-6 years in front office management within travel and tourism, excellent communication, and the ability to work under pressure in a fast-paced environment with multiple priorities.

Qualifications

• 3-6 years of experience in a similar role within the travel & tourism industry (front office management).
• Strong knowledge of front office operations, including check-in/check-out procedures, room assignments, and billing processes.
• Excellent communication skills for effective guest handling and relationship-building.

Responsibilities

• Manage front office operations, ensuring seamless guest service and satisfaction.
• Handle guest complaints and feedback, resolving issues promptly and professionally.
• Supervise front desk staff, providing guidance on customer care and security protocols.
• Coordinate with other departments to ensure smooth hotel operations and maintain high standards of hospitality.
• Monitor inventory levels of amenities and supplies, ordering replacements as needed.

Skills

Front office ops

Guest handling

Communication

Team supervision

Job description

Roles and Responsibilities

• Manage front office operations, ensuring seamless guest service and satisfaction.
• Handle guest complaints and feedback, resolving issues promptly and professionally.
• Supervise front desk staff, providing guidance on customer care and security protocols.
• Coordinate with other departments to ensure smooth hotel operations and maintain high standards of hospitality.
• Monitor inventory levels of amenities and supplies, ordering replacements as needed.

Desired Candidate Profile

• 3-6 years of experience in a similar role within the travel & tourism industry (front office management).
• Strong knowledge of front office operations, including check-in/check-out procedures, room assignments, and billing processes.
• Excellent communication skills for effective guest handling and relationship-building.
• Ability to work well under pressure in a fast-paced environment with multiple priorities.