Home Connect Master Supervisor

Jio; Kayamkulam; Presencial; INR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Reliance Jio is seeking Home Connect Master Supervisors to oversee the installation of Jio Fiber & Air Fiber products across Kochi with a team of technicians. The role focuses on driving home connect operations, training technicians, and ensuring high-quality service delivery in the territory.

Candidate should bring 5–8 years of experience and a relevant diploma or engineering degree. Strong leadership, planning, and customer focus are essential for success in this field.

Formación

• B.Tech or 3-year diploma after 12th (Plus Two) in ECE/Telecommunication/IT/CS.
• 5–8 years of relevant experience.

Responsabilidades

• Drive home connect and care operations in the assigned territory.
• Source and train technicians by tying up with target colleges.
• Conduct classroom and on the job trainings for technicians.
• Mentor and guide technicians to enhance productivity.
• Ensure zero defect execution of home connect activity.
• Drive home connect installation and fault repair related SLA.
• Ensure customer satisfaction.
• Ensure adherence to processes as per company defined SLAs.

Conocimientos

Product knowledge

IT tools usage

Local language

Planning and organizing

Team management

Execution excellence

Communication skills

Coaching skills

Customer focus

Educación

B.Tech or 3-year diploma after plus two in ECE/Telecommunication/IT/CS

Descripción del empleo

Reliance Jio is looking for Home Connect Master Supervisors to oversee the installation of Jio Fiber & Air Fiber products across Kochi with a team of technicians.

Key requirements are

1. B.Tech or 3 year diploma after plus two ( ECE / Telecommunication/ IT/ CS)

2. Experience of 5-8 years

Job Description

1. Drive home connect and care operations in the assigned territory
2. Source and train technicians by teeing up with target colleges
3. Conduct classroom and on the job trainings for technicians
4. Mentor and guide technicians to enhance productivity
5. Ensure zero defect execution of home connect activity
6. Drive home connect installation and fault repair related SLA
7. Ensure customer satisfaction
8. Ensure adherence to processes as per company defined SLAs

Skills and Competencies

1. Product service knowledge
2. Knowledge of IT tools usage
3. Speak local language
4. Planning and organizing skills
5. Team Management Skills
6. Execution excellence
7. Communication skills
8. Coaching skills
9. Customer focus