Home Connect Master Supervisor

Jio; Dehradun; On-site; INR 600,000 - 900,000; Full time

Job summary

Jio in Uttarakhand seeks a Home Connect Master Supervisor to lead installation and support activities in Dehradun. You will drive home connect operations, train technicians with targeted colleges, and monitor classroom and on-the-job trainings to ensure high productivity.

The role requires a Graduation or Diploma in ECE/Telecommunication/IT/CS and 5-8 years of relevant experience, with a focus on coaching teams, managing SLAs, and delivering customer satisfaction.

Qualifications

• Graduation or Diploma in ECE / Telecommunication / IT / CS
• 5-8 years of experience

Responsibilities

• Drive home connect and care operations in the assigned territory
• Source and train technicians by teeing up with target colleges
• Conduct classroom and on the job trainings for technicians
• Mentor and guide technicians to enhance productivity
• Ensure zero defect execution of home connect activity
• Drive home connect installation and fault repair related SLA
• Ensure customer satisfaction
• Ensure adherence to processes as per company defined SLAs

Skills

Product service knowledge

IT tools usage

Speak local language

Planning and organizing

Team management

Execution excellence

Communication skills

Coaching skills

Customer focus

Education

Graduation or Diploma (ECE / Telecommunication / IT / CS)

Job description

We at Jio are hiring for Home Connect Master Supervisor -Uttarakhand

Locations:

Dehradun

Key requirements are

1. Graduation or Diploma( ECE / Telecommunication/ IT/ CS)
2. Experience of 5-8 years

Job Description

1. Drive home connect and care operations in the assigned territory
2. Source and train technicians by teeing up with target colleges
3. Conduct classroom and on the job trainings for technicians
4. Mentor and guide technicians to enhance productivity
5. Ensure zero defect execution of home connect activity
6. Drive home connect installation and fault repair related SLA
7. Ensure customer satisfaction
8. Ensure adherence to processes as per company defined SLAs

Skills and Competencies

1. Product service knowledge
2. Knowledge of IT tools usage
3. Speak local language
4. Planning and organizing skills
5. Team Management Skills
6. Execution excellence
7. Communication skills
8. Coaching skills
9. Customer focus