Home Connect Master Supervisor

Jio

Thiruvananthapuram

On-site

INR 600,000 - 900,000

Full time

8 days ago

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Job summary

Reliance Jio in Kochi is seeking Home Connect Master Supervisors to oversee the installation and service of Jio Fiber and Air Fiber products. You will manage a team of technicians across the Kochi region, drive operations, and ensure timely, quality installations.

The role focuses on training, mentoring, and developing technicians, maintaining zero-defect execution, and meeting customer SLAs while upholding company processes.

Qualifications

B.Tech or 3-year diploma after 12th in ECE/Telecommunication/IT/CS.
5-8 years of relevant work experience.

Responsibilities

Drive home connect and care operations in the assigned territory
Source and train technicians by teeing up with target colleges
Conduct classroom and on the job trainings for technicians
Mentor and guide technicians to enhance productivity
Ensure zero defect execution of home connect activity
Drive home connect installation and fault repair related SLA
Ensure customer satisfaction
Ensure adherence to processes as per company defined SLAs

Skills

Team leadership

Training

Coaching

Education

B.Tech or Diploma after 12th (ECE/Telecommunication/IT/CS)

Job description

Reliance Jio is looking for Home Connect Master Supervisors to oversee the installation of Jio Fiber & Air Fiber products across Kochi with a team of technicians.

Key requirements are