Hiring Freshers | International Voice Process | US Shift | Chennai

HCL Technologies Limited; Chennai District; On-site; INR 300,000 - 400,000; Full time

Job summary

HCLTech is seeking fresh graduates for the role of Process Associate in Chennai. The position offers exposure to customer support and operations within a fast-paced environment, with emphasis on communication and accuracy.

Ideal candidates hold a 2025 or 2026 Arts & Science degree, are comfortable with a US shift, and want to build a career in customer service. BE/BTech and related IT degrees are not eligible.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good analytical and organizational skills.

Responsibilities

• Handle customer interactions through voice, email, and chat support channels.
• Respond to customer queries professionally and provide timely resolutions.
• Maintain accurate customer information across multiple systems and databases.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Support operational excellence through accuracy, efficiency, and continuous improvement.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Fast-paced adaptability

Education

Bachelor's degree in arts & science

Tools

Basic computer skills

Job description

About the Role

HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent opportunity for candidates who are looking to build their careers in customer support and operations within a dynamic and fast-paced environment.

The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Handle customer interactions through voice, email, and chat support channels.
• Respond to customer queries professionally and provide timely resolutions.
• Maintain accurate customer information across multiple systems and databases.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Support operational excellence through accuracy, efficiency, and continuous improvement.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good analytical and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and data management skills.

Eligibility Criteria

• Freshers from the 2025 and 2026 graduating batches.
• Arts & Science graduates are eligible to apply.
• Candidates should possess strong communication skills and be willing to work in a US Shift environment.

Educational Qualification

• Bachelor's degree in arts & science disciplines.

Not Eligible

• BE / B.Tech
• MCA
• M.Tech
• Msc IT
• IT-related Engineering Graduates

Contact Person:

Aswini A

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