Hiring Freshers | Process Associate | International Voice Process | US Shift | Chennai

HCL Technologies Limited; Chennai District; Vor Ort; INR 300.000 - 540.000; Vollzeit

Zusammenfassung

HCL Technologies Limited in Chennai invites fresh graduates to join as Process Associates in an International Voice Process supporting US shifts. This entry-level role offers exposure to customer support and operations in a dynamic setting.

Ideal candidates will have strong communication, a willingness to learn, and the drive to deliver excellent customer experiences while adhering to quality standards and process guidelines.

Qualifikationen

• Must have excellent verbal and written communication.
• Strong customer service and problem-solving abilities.
• Good analytical and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and data management skills.

Aufgaben

• Handle customer interactions through voice, email, and chat support channels.
• Respond to customer queries professionally and provide timely resolutions.
• Maintain accurate customer information across multiple systems and databases.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Support operational excellence through accuracy, efficiency, and continuous improvement.

Kenntnisse

Verbal and written communication

Customer service

Problem solving

Analytical skills

Fast-paced environment

Data management

Ausbildung

Bachelor's in Arts & Science

BE / B.Tech

MCA

M.Tech

MSc IT

IT-related engineering

Jobbeschreibung

Hiring For Freshers | International Voice Process | US Shift

About the Role

HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent opportunity for candidates who are looking to build their careers in customer support and operations within a dynamic and fast-paced environment.

The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Handle customer interactions through voice, email, and chat support channels.
• Respond to customer queries professionally and provide timely resolutions.
• Maintain accurate customer information across multiple systems and databases.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Support operational excellence through accuracy, efficiency, and continuous improvement.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good analytical and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and data management skills.

Eligibility Criteria

• Freshers from the 2025 and 2026 graduating batches.
• Arts & Science graduates are eligible to apply.
• Candidates should possess strong communication skills and be willing to work in a US Shift environment.

Educational Qualification

• Bachelor's degree in arts & science disciplines.
• BE / B.Tech
• MCA
• M.Tech
• Msc IT
• IT-related Engineering Graduates

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