HCLTech Hiring Freshers for Voice Process / Process Associate in Bengaluru

EXL; India; On-site; INR 320,000 - 450,000; Full time

Job summary

HCLTech is inviting applications for the Process Associate – Voice Process position in Bengaluru, Karnataka. Fresh graduates with strong communication skills will handle customer queries and support operations from the office.

Selected candidates will learn to troubleshoot issues, maintain records, and ensure customer satisfaction through effective communication, written English, and problem-solving.

Qualifications

• Fresh graduates from 2024, 2025 or 2026 are eligible to apply.
• Arts and Science graduates are eligible to apply.
• A bachelor’s degree in a relevant discipline is preferred.
• Strong written communication skills are essential for email/chat support.
• Candidates should demonstrate problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer queries and concerns professionally through email and chat support channels.
• Enter, update, and maintain accurate customer information across internal systems and databases.
• Understand customer problems and provide appropriate solutions.
• Escalate complex customer issues to senior support teams when necessary.
• Maintain high standards of customer service and communication.
• Follow company procedures and ensure accurate handling of customer information.

Skills

Strong communication

Problem solving

Attention to detail

Written communication

Education

Bachelor's degree in relevant discipline

Job description

Company: HCLTech Job Role: Process Associate – Voice Process Job Location: ITPL, Whitefield, Bengaluru, Karnataka Experience: Freshers Eligible Passing Years: 2024, 2025, and 2026 Employment Type: Full-Time Work Mode: On-site

Job Overview

HCLTech is inviting applications from eligible freshers for the Process Associate – Voice Process position in Bengaluru, Karnataka. This opportunity is primarily intended for Arts and Science graduates who have strong communication skills and are looking to begin their careers in customer support and business process operations.

Selected candidates will handle customer queries, maintain accurate records, troubleshoot issues, and support customer satisfaction through effective communication and problem-solving.

Key Responsibilities

• Respond to customer queries and concerns professionally through email and chat support channels.
• Enter, update, and maintain accurate customer information across internal systems and databases.
• Understand customer problems and provide appropriate solutions.
• Escalate complex customer issues to senior support teams when necessary.
• Maintain high standards of customer service and communication.
• Follow company procedures and ensure accurate handling of customer information.

Eligibility Criteria

• Candidates must be freshers who graduated in 2024, 2025, or 2026.
• Arts and Science graduates are eligible to apply.
• A bachelor’s degree in a relevant discipline is preferred.
• Strong written communication skills are essential, particularly for email and chat support.
• Candidates should demonstrate problem-solving abilities and attention to detail.

Not Eligible: Candidates with B.Tech, B.E., IT, or MCA qualifications are not eligible according to the provided job listing.

Job Location

The position is based at ITPL, Whitefield, Bengaluru, Karnataka, India. Candidates should be prepared to work from the office.

Applicants should review the eligibility requirements carefully and provide accurate information while completing the registration form.

Note: Salary, shift timings, benefits, and the final selection process were not specified in the supplied listing. Please confirm these details with the recruiter.