HCL Tech _ non-Voice Process & Voice Process - Fresher - Direct walk-in interview - 1st April 2[...]

HCLTech; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

A leading technology services firm seeks a Process Associate to enhance customer operations through exceptional support via email and chat. The role emphasizes data management and process improvements, aiming for high client satisfaction. Ideal candidates are recent graduates from Arts & Science backgrounds, with specific fresher requirements for 2024-2026. The position is based in Chennai, offering a walk-in interview on April 1, 2026, at the company's Navallur office.

Qualifications

• Fresher MBA, MA, MSC (2024, 2025, or 2026 graduates).
• No BTECH, IT, MCA, BE eligible.
• MBA/MA/MSC 2026 (join by March)

Responsibilities

• Respond to customer queries and issues via email or chat.
• Accurately manage data across multiple systems.
• Troubleshoot and escalate customer issues.

Skills

Strong written communication skills

Customer service orientation

Customer support

Education

Bachelor’s degree in any discipline

Job description

HCL Tech _ non-Voice Process & Voice Process - Fresher - Direct walk-in interview - 1st April 2026 (11 AM to 2 PM)

Process Associate

Introduction to the Organization.

HCLTech is a global leader in technology services and solutions, renowned for driving digital transformation across industries. With a presence in over 50 countries and a commitment to innovation, HCLTech empowers clients to achieve their business goals through cutting‑edge IT services, engineering, and business process solutions. The company values agility, integrity, and excellence, and has consistently been recognized for its industry leadership and dedication to sustainable growth and employee development.

Overview of the Role

The Process Associate will play a crucial role in ensuring seamless customer operations within the Order-to-Cash domain. This position focuses on delivering exceptional customer service through email and chat channels, maintaining data accuracy, and driving process improvements. The role directly contributes to operational efficiency and enhances client satisfaction, supporting the company's objective to deliver world‑class solutions and services.

Detailed Responsibilities

• Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems, provide actionable solutions, and escalate complex issues to senior support teams as required.

Skill Requirements

Must-Have:

• Strong written communication skills, especially for email and chat support.
• Arts & Science, candidate should be fresher 2024 or 2025 Passed out.
• MBA, MA, MSC 2026 (Candidates can be able to join with in March only can Apply).

Educational Qualifications:

• Bachelor’s degree in any discipline is preferred. - Arts & Science
• No BTECH, IT, MCA, BE are not eligible to apply

Interested Candidates can come direct walk into HCL Tech Navallur

Walk in date - 1st April 2026 (11 AM to 2 PM)

Interview Location:

HCL Technologies Ltd, ETA 3, Sandhiya Infocity Near Vivara Mall, Navallur

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