International Customer Service Associate

The Job Factory; Chennai District; On-site; INR 270,000 - 450,000; Full time

Benefits offered by this job

Cab Facility up to 20 KM

Night shift allowance

5 Working Days

2 Rotational Week Offs

Fast-track career growth opportunities

Supportive and collaborative workplace

Job summary

The Job Factory in Chennai is hiring a Customer Support Associate for an International Voice Process. You will handle US and UK customer interactions, delivering timely resolutions with empathy and professionalism.

Freshers and experienced candidates are welcome. The role requires excellent spoken English, basic computer knowledge, and willingness to work night shifts on a rotational week-off schedule. Location: Chennai, India.

Qualifications

• Excellent spoken English is mandatory.
• Comfortable with US night shifts.
• Strong communication and listening skills.
• Basic computer knowledge required.

Responsibilities

• Attend inbound and outbound calls from US-based clients
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Coordinate with internal teams for issue resolution when necessary

Skills

Excellent spoken English

Strong communication

Listening skills

Basic computer knowledge

Education

Any Graduate

Undergraduate

Job description

Hiring: Customer Support Associate International Voice Process

Join a dynamic international customer support environment where your communication skills can shape exceptional customer experiences. We are seeking passionate individuals who can confidently handle US customer and UK customer interactions and provide timely resolutions.

Key Responsibilities

• Attend inbound and outbound calls from US-based clients
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by adhering to quality standards
• Coordinate with internal teams for issue resolution when necessary

Requirements

• Fresher and experienced people can apply
• Any Graduate or Undergraduate
• Excellent spoken English skills are mandatory
• Comfortable with US Night Shifts
• Strong communication and listening skills
• Basic computer knowledge required
• Flexible with rotational week offs

What We Offer

• Work Location: Chennai
• Experience up to 4.5 LPA
• 5 Working Days
• 2 Rotational Week Offs
• Cab Facility up to 20 KM
• Attractive Night Shift Allowance
• Fast-track career growth opportunities
• Supportive and collaborative workplace