Openings for Freshers || Voice Process - Chennai

HCL Technologies Limited; Chennai District; On-site; INR 134,000 - 212,000; Full time

Job summary

HCL Technologies Limited in Chennai is hiring for a Customer Service Associate - Fresher for US night shift, welcoming fresh graduates with strong communication skills.

The role emphasizes resolving queries at first contact, delivering a positive customer experience, and working in a fast-paced, team-oriented environment. Bachelor's degree preferred; candidates with BE/B.Tech or MSC/ MCA are not eligible. Night shifts may be required.

Qualifications

• Freshers (0-1 year) eligible for the role.
• Willingness to work night shifts.
• Strong communication and attention to detail.
• Proficient in MS Office applications.

Skills

Verbal communication

Written communication

First contact resolution

Positive customer experience

Professional demeanor

Active listening

Multi-tasking

Team player

Process improvement

Shift work

Excel

Outlook

Education

Bachelor's degree preferred (Arts & Science)

Tools

MS Office

Excel

Outlook

Job description

HCLTech is hiring for Freshers || Voice Process - Chennai

Experience: Freshers (0-1 Year)

Employment Type: Full-Time

Shift: US Shift (Night Shift)

Customer Service Associate - Fresher

SKILLS AND COMPETENCIES

• Strong verbal and written communication skills
• Ability to resolve customer queries in the first point of contact.
• Focus on delivering a positive customer experience
• Should be professional, courteous, friendly, and empathetic
• Should possess active listening skills.
• Ability to multi -task.
• Capable of handling fast-paced, innovative, and constantly changing environment
• Should be a team player.
• Ability to contribute to the process through improvement ideas.
• Willingness to work in shifts if required.
• Basic knowledge of MS Office applications, especially Excel and Outlook.

Educational Qualifications:

• Bachelor's degree in any discipline is preferred(Arts & Science)2024-2026 Passed out.
• B.E/ B.Tech, MCA & MSC(IT) are not eligible to apply.
• Customer Focus
• Communication Skills
• Attention to Detail
• Time Management
• Problem Solving

You can also refer your friends for this role.