Walk-in | Mega Walk-In Drive | International Voice Process | Freshers | ITPL

HCL Technologies Limited; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

HCLTech in Bangalore is hiring for the role of Process Associate in an International Voice Process with US shift. Fresh graduates from 2025 and 2026 batches who are Arts & Science graduates are invited to attend the walk-in drive.

You will handle customer queries via voice, email, and chat, enter data across multiple systems, and strive for accurate information and a positive experience. The Bengaluru event is scheduled with venue ITPL Whitefield.

Qualifications

• Freshers from the 2025 and 2026 pass-out batches.
• Arts & Science graduates only.
• Willingness to work in US Shift.

Responsibilities

• Respond promptly to customer queries via voice, email, and chat.
• Provide accurate information and ensure a positive customer experience.
• Accurately enter and manage customer information across multiple systems.
• Troubleshoot issues and escalate complex cases as needed.

Skills

Verbal communication

Written communication

Customer service

Data entry

Problem solving

Education

Bachelor's Degree in Arts & Science

Job description

Mega Walkin Drive at HCLTech on 10th Oct'26 for Voice Process - Fresher - Bangalore

HCLTech is conducting a Mega Walk-In Drive for the role of Process Associate. We are looking for enthusiastic and customer-focused fresh graduates who are eager to build their careers in customer service and operations.

Job Details

• Designation: Process Associate
• Process: International Voice Process
• Shift: US Shift
• Location: Bangalore, ITPL Whitefield
• Experience: Fresher

Walk-In Details

• Date: 10th October 2026 (Saturday)
• Time: 10:00 AM to 2:00 PM
• Venue: HCLTech,ITPL Whitefield, Bangalore
• HR SPOC: Suryapriya

Key Responsibilities

• Respond promptly and effectively to customer queries through voice, email, and chat support channels.
• Provide accurate information and ensure a positive customer experience during every interaction.
• Accurately enter, update, and manage customer information across multiple systems and databases.
• Troubleshoot customer concerns, provide appropriate resolutions, and elevate complex issues when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Contribute to continuous improvement initiatives and operational efficiency.

Required Skills

• Strong verbal and written communication skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Good analytical and organizational skills.
• Basic computer proficiency and data management skills.

Eligibility Criteria

• Freshers from the 2025 and 2026 pass-out batches.
• Arts & Science graduates only.
• Candidates should possess strong communication skills and a willingness to work in the US Shift.

Educational Qualifications

• Bachelor's Degree in Arts & Science disciplines.

Not Eligible

• BE / B.Tech
• Msc IT
• MCA
• M.Tech
• IT-related Engineering Graduates

Interested and eligible candidates are encouraged to attend the walk-in drive with an updated resume.

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