Walk-in || Mega Walk-In Drive | International Voice Process | Freshers | ITPL

HCL Technologies Limited; Bangalore Rural; On-site; INR 260,000 - 340,000; Full time

Job summary

HCLTech in Bangalore is conducting a Mega Walk-In Drive for the role of Process Associate in International Voice Process. The event is on 10 October 2026 from 10:00 AM to 2:00 PM, for fresh graduates from 2025 and 2026 batches.

The role involves responding to customer queries via voice, email, and chat, entering and updating data across systems, troubleshooting issues, and ensuring adherence to standards. US shift supported; arts and science graduates encouraged.

Qualifications

• Freshers from 2025 and 2026 pass-outs.
• Arts & Science graduates only.
• Strong communication skills and willingness to work in US Shift.

Responsibilities

• Respond promptly and effectively to customer queries through voice, email, and chat support channels.
• Provide accurate information and ensure a positive customer experience during every interaction.
• Accurately enter, update, and manage customer information across multiple systems and databases.
• Troubleshoot customer concerns, provide appropriate resolutions, and escalate complex issues when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Contribute to continuous improvement initiatives and operational efficiency.

Skills

Verbal communication

Written communication

Customer-focused

Problem-solving

Organizational skills

Data management

Education

Bachelor's in arts & science

BE / B.Tech

Msc IT

MCA

M.Tech

IT-related engg grads

Job description

Mega Walkin Drive at HCLTech on 10th Oct'26 for Voice Process - Fresher - Bangalore

HCLTech is conducting a Mega Walk-In Drive for the role of Process Associate. We are looking for enthusiastic and customer-focused fresh graduates who are eager to build their careers in customer service and operations.

• Designation: Process Associate
• Process: International Voice Process
• Shift: US Shift
• Experience: Fresher
• Date: 10th October 2026 (Saturday)
• Time: 10:00 AM to 2:00 PM

Key Responsibilities

• Respond promptly and effectively to customer queries through voice, email, and chat support channels.
• Provide accurate information and ensure a positive customer experience during every interaction.
• Accurately enter, update, and manage customer information across multiple systems and databases.
• Troubleshoot customer concerns, provide appropriate resolutions, and escalate complex issues when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Contribute to continuous improvement initiatives and operational efficiency.

Required Skills

• Strong verbal and written communication skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Good analytical and organizational skills.
• Basic computer proficiency and data management skills.

Eligibility Criteria

• Freshers from the 2025 and 2026 pass-out batches.
• Arts & Science graduates only.
• Candidates should possess strong communication skills and a willingness to work in the US Shift.

Educational Qualifications

• Bachelor's degree in arts & science disciplines.
• BE / B.Tech
• Msc IT
• MCA
• M.Tech
• IT-related Engineering Graduates

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Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations