International Voice Process @ Chennai

Cap Talent HR; Chennai District; On-site; INR 150,000 - 250,000; Full time

Job summary

Cap Talent HR in Chennai seeks fresh graduates for an International Voice Process role. The position emphasizes excellent English communication and customer support for Ring devices, with a focus on troubleshooting and guiding users through setup.

Ideal candidates are tech-enthusiastic, patient, and able to adapt to US shift hours, including evenings and weekends. Perungalathur location is on-site, offering immediate joining opportunities for 2023–2026 graduates.

Qualifications

• Fluent English communication is required.
• Basic understanding of Wi‑Fi and internet connections.
• Interest in technology and smart home devices.
• Strong problem-solving and critical-thinking abilities.
• Ability to remain patient while assisting customers.
• Typing speed of 30+ WPM is preferred.
• Ability to quickly learn new tools and systems.
• Willing to work US shift, including evenings and weekends.

Responsibilities

• Assist customers with Ring devices and accounts.
• Listen carefully and resolve technical issues.
• Guide customers on device setup and usage.
• Troubleshoot Wi-Fi and device configuration problems.
• Record issues and solutions provided.
• Coordinate with other teams for complex problems.
• Suggest improvements based on feedback.
• Provide friendly, professional, patient service.

Skills

Communication skills

Wi-Fi basics

Tech interest

Problem solving

Patience

Typing speed

Learning new tools

Flexibility

Education

Any graduation

Freshers 2023-2026

Job description

We are looking for freshers with excellent communication skills in English.

Job Description

Job Title : International Voice Process

Responsibilities

• Help customers with Ring devices and accounts.
• Listen carefully and solve technical problems.
• Guide customers to set up and use their devices.
• Troubleshoot issues like Wi-Fi connection and device setup.
• Record customer issues and the solutions provided.
• Work with other teams when an issue needs further support.
• Suggest improvements based on customer feedback.
• Provide friendly, professional, and patient service.

Skills Required

• Good communication and listening skills.
• Basic knowledge of Wi-Fi and internet connections.
• Interest in technology and smart home devices.
• Problem-solving and critical thinking skills.
• Patience while helping customers.
• Basic typing skills (30+ words per minute).
• Ability to learn new tools and systems quickly.
• Willingness to work flexible shifts, including evenings and weekends.

Qualifications

• Any graduation.
• Freshers (2023 TO 2026 Passed out)

Shift : US Shift

Salary : upto 2.5

Note : Immediate Joiners

Location : Perungalathur, Chennai

Interested candidates can contact to HR Kavya 9884225545.

Regards,

HR Manager