Hiring For International Technical Support Role (Voice)

Firstsource; Mumbai; On-site; INR 223,000 - 312,000; Full time

Job summary

Firstsource Solutions Limited in Malad West, Mumbai, is hiring for an International Technical Support Executive to handle UK telecom calls, troubleshoot broadband and connectivity issues, and provide clear, professional assistance.

The role requires excellent English, basic networking knowledge, and a willingness to work rotational shifts. Salary ranges from ₹20,000 to ₹28,000 per month in-hand, based on experience and interview performance.

Qualifications

• Graduate with technical degree and good English.
• HSC/12th with 6 months of tech support experience acceptable.
• Excellent communication skills required.

Responsibilities

• Handle inbound UK customer calls regarding telecom and tech issues.
• Troubleshoot and resolve broadband, connectivity, devices problems.
• Provide clear and professional technical assistance to customers.
• Follow procedures to ensure timely resolution of queries.
• Maintain high customer satisfaction and meet quality targets.

Skills

English communication

Troubleshooting

IT basics

UK/International support

Education

BCA, B.Tech, B.Sc, B.Sc IT

HSC/12th with 6 months exp in tech support

Tools

None

Job description

Job Description International Technical Support

Company: Firstsource Solutions Limited
Process: International Technical Support UK Telecom
Job Location: Malad West, Mumbai
Role: Technical Support Executive

Process Type: International Voice Process

Key Responsibilities

• Handle inbound calls from UK customers regarding telecom and technical issues.
• Troubleshoot and resolve technical problems related to broadband, connectivity, devices, and services.
• Provide clear and professional technical assistance to customers.
• Follow troubleshooting procedures and ensure timely resolution of customer queries.
• Maintain a high level of customer satisfaction and meet process quality and productivity targets.

Eligibility Criteria

Option 1 – Graduate Freshers

• Graduate fresher with a technical degree.
• Eligible qualifications include BCA, B.Tech, B.Sc, B.Sc IT, or other relevant technical degrees.
• Excellent communication skills are required.

Option 2 – HSC + Experience

• HSC/12th pass candidates with a minimum of 6 months of technical support experience.
• Candidates should have good technical troubleshooting and communication skills.

Salary

20,000 – 28,000 per month in-hand, depending on experience and interview performance.

Key Requirements

• Excellent English communication skills.
• Strong troubleshooting and problem-solving abilities.
• Comfortable handling international/UK customers over voice.
• Basic understanding of computers, networking, broadband, and technical troubleshooting.
• Willingness to work in rotational shifts.

Why Join Firstsource?

• Opportunity to work with an international telecom process.
• Professional and growth-oriented work environment.
• Opportunity to develop international customer service and technical support skills.
• Career growth opportunities within the organization.

Location: Malad West, Mumbai
Industry: BPO / ITES – International Technical Support
Employment Type: Full-time

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.