Customer Service Specialist

Firstsource; Bengaluru; On-site; INR 180,000 - 260,000; Full time

Job summary

Firstsource Solutions Limited in Bengaluru, India is hiring for a Technical Customer Service Executive to support a UK telecom process. You will handle UK customer interactions, provide guidance on telecom services, and assist with basic technical queries in a customer-friendly manner.

Freshers are welcome, with emphasis on clear English communication and good listening/interpersonal skills. Prior BPO experience is not mandatory, but basic computer knowledge is required and UK night shifts are

Qualifications

• Freshers welcome to apply.
• Excellent English communication skills required.
• Good listening and interpersonal skills.
• Basic computer knowledge preferred.

Responsibilities

• Handle customer calls from the UK and provide professional assistance.
• Understand and resolve customer queries related to telecom services.
• Perform basic technical troubleshooting and guide customers through solutions.
• Provide clear information about products, services, and connectivity issues.
• Maintain good customer service and ensure a positive customer experience.
• Accurately update customer information and call details in the system.
• Willingness to work in UK shifts/night shifts.
• Candidates with a customer service or BPO background can also apply.

Skills

Communication skills

Listening skills

Interpersonal skills

Basic computer knowledge

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Description – Technical Customer Service Executive

Job Role

We are hiring Technical Customer Service Executives for an international UK telecom process.

This is not a complete technical support role. The position primarily involves technical customer service, where you will assist UK customers with telecom-related queries, basic troubleshooting, and service-related concerns.

Responsibilities

• Handle customer calls from the UK and provide professional assistance.
• Understand and resolve customer queries related to telecom services.
• Perform basic technical troubleshooting and guide customers through solutions.
• Provide clear information about products, services, and connectivity issues.
• Maintain good customer service and ensure a positive customer experience.
• Accurately update customer information and call details in the system.
• Freshers are welcome to apply.
• Good English communication skills are required.
• Candidates should have good listening and interpersonal skills.
• Basic computer knowledge is preferred.
• Willingness to work in UK shifts/night shifts.
• Candidates with a customer service or BPO background can also apply.

What We’re Looking For

If you have good communication skills, a customer-friendly attitude, and basic technical knowledge, you can apply—even if you don't have prior technical support experience.

Freshers with good communication skills are encouraged to apply!

• Anyone who attended interview before 30 days are not eligible to attend walk-in.