International chat process

Firstsource; Mumbai Suburban; On-site; INR 180,000 - 240,000; Full time

Job summary

Firstsource Solutions Limited invites applications for the International Chat Support role at Malad West, Mumbai. The position involves handling customer queries via international chat, delivering accurate resolutions, and maintaining high service standards.

Eligible candidates include freshers with HSC or graduates and those with 6+ months of BPO/customer service experience. Rotational shifts are required, and the job is full-time based in Malad West, Mumbai.

Qualifications

• Excellent written and verbal communication skills.
• Comfortable working in rotational shifts.

Responsibilities

• Handle customer queries through international chat support.
• Provide accurate and timely resolutions to customers.
• Maintain high standards of customer service.
• Ensure proper documentation and follow-up of customer interactions.

Skills

Written communication

Verbal communication

Job description

Job Description International Chat Support

Company: Firstsource Solutions Limited

Job Location: Malad West, Mumbai

Role: Chat Support Executive

Key Responsibilities

• Handle customer queries through international chat support
• Provide accurate and timely resolutions to customers
• Maintain high standards of customer service
• Ensure proper documentation and follow-up of customer interactions

Eligibility:

• HSC freshers are eligible
• Graduate freshers are eligible
• Candidates with 6+ months of relevant BPO/Customer Service experience can apply
• Excellent written and verbal communication skills
• Comfortable working in rotational shifts

Location: Malad West, Mumbai Industry: BPO / ITES International Technical Support Employment Type: Full-time