Walk-in | Firstsource is hiring -International Technical Voice Support

Firstsource; Bengaluru; On-site; INR 200,000 - 280,000; Full time

Job summary

Firstsource Solutions Limited in Bengaluru invites applications for Technical Customer Service Executives to support an international UK telecom process. This role focuses on technical customer service rather than full technical support, assisting UK customers with telecom-related queries and basic troubleshooting.

You will handle calls, resolve queries, guide customers through solutions, and update information in the system.

Qualifications

• Freshers are welcome to apply.
• Fluent English communication skills required.
• Good listening and interpersonal skills.
• Basic computer knowledge is preferred.
• Willingness to work UK shifts/night shifts.

Responsibilities

• Handle customer calls from the UK and provide professional assistance.
• Understand and resolve customer queries related to telecom services.
• Perform basic technical troubleshooting and guide customers through solutions.
• Provide clear information about products, services, and connectivity issues.
• Maintain good customer service and ensure a positive customer experience.
• Accurately update customer information and call details in the system.

Skills

Fluent English communication

Good listening and interpersonal

Basic computer knowledge

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Role

We are hiring Technical Customer Service Executives for an international UK telecom process.

This is not a complete technical support role. The position primarily involves technical customer service, where you will assist UK customers with telecom-related queries, basic troubleshooting, and service-related concerns.

Responsibilities

• Handle customer calls from the UK and provide professional assistance.
• Understand and resolve customer queries related to telecom services.
• Perform basic technical troubleshooting and guide customers through solutions.
• Provide clear information about products, services, and connectivity issues.
• Maintain good customer service and ensure a positive customer experience.
• Accurately update customer information and call details in the system.

Eligibility

• Freshers are welcome to apply.
• Fluent English communication skills are required.
• Candidates should have good listening and interpersonal skills.
• Basic computer knowledge is preferred.
• Willingness to work in UK shifts/night shifts.
• Candidates with a customer service or BPO background can also apply.

• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.