Walk-in | Firstsource is hiring-International UK Process

Firstsource; Bengaluru; Hybrid; INR 250,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Freshers training

Career growth

International exposure

Supportive work environment

Job summary

Firstsource Solutions Limited in Bengaluru is seeking candidates for a UK inbound customer support role. Freshers and experienced candidates can apply, with emphasis on excellent spoken English and strong communication.

You will handle international customers over the phone, resolve queries, and follow company policies while recording call details. Night shifts may be required; training is provided and incentives accompany the salary.

Qualifications

• Excellent spoken English and good communication skills.
• Ability to handle international/UK customers over the phone.
• Willingness to work in rotational/night shifts as required.

Responsibilities

• Handle inbound/outbound calls from UK customers.
• Understand customer requirements and provide accurate solutions.
• Resolve customer queries professionally and efficiently.
• Maintain excellent communication and customer service standards.
• Follow company policies, processes, and quality guidelines.
• Update customer information and call details in the system.
• Meet individual and team performance targets.

Skills

English communication

Customer service

Computer basics

Shift readiness

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Responsibilities

• Handle inbound/outbound calls from UK customers.
• Understand customer requirements and provide accurate solutions.
• Resolve customer queries professionally and efficiently.
• Maintain excellent communication and customer service standards.
• Follow company policies, processes, and quality guidelines.
• Update customer information and call details in the system.
• Meet individual and team performance targets.

Requirements

• Freshers are welcome to apply.
• Candidates with any level of experience can apply.
• Excellent spoken English and good communication skills.
• Comfortable handling international/UK customers over the phone.
• Basic computer knowledge.
• Willingness to work in rotational shifts/night shifts, as required.
• Positive attitude and strong customer-handling skills.

What We Offer

• Competitive salary and incentives.
• Training provided for freshers.
• Career growth opportunities.
• Supportive work environment.
• Opportunity to work with international customers.

Freshers and experienced candidates are both welcome.

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.