Customer Service Representative

Firstsource; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

A leading BPO company in Mumbai is seeking a Customer Service Associate for their international non-voice process. The position requires candidates with excellent verbal and written communication skills. Candidates with HSC qualifications and a minimum of 2 years of experience or graduates who are fresher are welcome to apply. The role offers a full-time, permanent employment with shifts including night shifts, and the work environment is office-based.

Qualifications

• Minimum 2 years of experience required for HSC holders, fresh graduates can also apply.
• Must have strong communication skills.

Responsibilities

• Handle customer queries via non-voice processes.
• Provide customer service in a BPO setting.

Skills

Excellent verbal communication skills

Written communication skills

Education

HSC or Graduate

Job description

HIRING FOR INTERNATIONAL NON-VOICE PROCESS

Customer Service based Non-Voice Process.

Work From Office

Location:

FIRSTSOURCE 1st Floor, Athena Building, Recruitment Team

Nearby Prism Tower,

Goregaon West 400090

Education Qualification:

HSC with minimum 2 yrs of exp. and Graduate Freshers/Experienced can apply.

SKILLS REQUIRED: Excellent verbal and Written communication skills.

SHIFTS: 5 Days Working & 2 Rotational Week Off

24x7 Shifts (includes Night Shifts)

Transport boundary:

Western line- Church gate to Virar.

Central line- CST to Thane [MAIN CITY].

Harbour line- CST to Vashi.

Role: Customer Service Associate.

Industry Type: BPO : Customer Success, Service & Operations.

Employment Type: Full Time, Permanent.

INTERESTED CANDIDATES CAN APPLY IMMEDIATELY.

First source Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™️ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.