International Customer Service Representative

Tech Mahindra; Mumbai; On-site; INR 290,000 - 600,000; Full time

Benefits offered by this job

One-way cab facility (for addresses)

Quick onboarding process

Competitive benefits package

Job summary

Tech Mahindra in Mumbai invites candidates to join our international voice process team. The role focuses on delivering high-quality customer support across multiple time zones, handling calls, and resolving queries with professional communication.

We welcome freshers as well as candidates with up to 12 months of international voice process experience. Rotational shifts and location in Mumbai are stipulated, with cab facilities for selected areas.

Qualifications

• Graduate/Undergraduate degree
• Freshers with excellent communication skills can apply
• 0–12 months of international voice process experience welcome

Responsibilities

• Handle international voice process calls
• Provide excellent customer service across different time zones
• Resolve customer queries effectively and efficiently
• Demonstrate strong communication and interpersonal skills

Skills

Voice process

Communication skills

Education

Graduate/Undergraduate degree

Job description

TECH MAHINDRA - HIRING FOR INTERNATIONAL VOICE PROCESS - EXPERIENCED / FRESHERS WELCOME

Key Responsibilities:

• Voice Process
• Provide excellent customer service to clients across different time zones
• Resolve customer queries effectively and efficiently
• Demonstrate strong communication and interpersonal skills

LOCATION : Mumbai ( malad & goregaon )

NOTE- ONLY MUMBAI CANDIDATES CAN APPLY

Eligibility:

• Graduate/Undergraduate degree
• Freshers with excellent communication skills can apply (no prior experience required)
• Candidates with 0-12 months of international voice process experience are also welcome to Apply

Selection Process:

• HR Interview
• VNA (Voice and Accent) Assessment
• Ops Interview

Compensation:

• Fresher Candidate : Upto 2.9 LPA
• Experienced Candidate: Up to 5.5 LPA - 6LPA (depending on your last CTC and performance in the interview and process)

Shift Requirements:

• Candidates should be comfortable working rotational shifts 24*7

Perks and Benefits:

• One-way cab facility (for addresses within designated boundaries)
• Quick onboarding process
• Competitive benefits package