Hiring For Customer Support - International Voice Process

Sutherland; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Two-way cab transportation within 25km

Monthly self-transport allowance up to

Career development opportunities

Job summary

Sutherland in Hyderabad (Manikonda) is hiring for International Voice Process Customer Support Executives. Freshers to 1 year of experience with good English communication are welcome, with office-based work and rotational/night shifts.

We seek candidates who can handle calls, resolve queries, document interactions, and maintain service quality while working as part of a team. Growth opportunities and a structured training program are offered.

Qualifications

• Able to communicate effectively in English with customers.
• Strong customer-service orientation and interpersonal skills.
• Good listening and comprehension abilities.
• Capable of problem-solving and decision making.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand queries and provide appropriate resolutions.
• Document customer interactions and maintain records.
• Maintain quality and productivity standards.
• Collaborate within a customer service team.

Skills

English communication

Customer service

Interpersonal skills

Problem solving

Education

Undergraduate status acceptable

Job description

We are hiring Customer Support Executives for an International Voice Process.

This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

For any queries regarding this opportunity, please reach out:

Work Location- Manikonda

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 1 year of experience can apply.
• Undergraduates are eligible
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Benefits:

• Rotational week offs & Rotational shifts
• Two-way cab transportation available within a 25 km radius for night shift
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement